Service Quality
Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Many reviews mentioned inconsistent food quality, with complaints about cold, stale, or poorly prepared items.
Management Issues
Several customers highlighted problems with management, including unprofessional behavior and lack of accountability.
Cleanliness
There were complaints about the cleanliness of the restaurant, particularly in the bathrooms and dining area.
Ordering Process
Customers expressed frustration with the ordering process, including issues with mobile orders, drive-thru restrictions, and the use of kiosks.