Customer Service
Feedback indicates a mix of positive and negative experiences with customer service, with some staff being friendly and helpful, while others are reported as rude and unprofessional.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and poor handling of complaints regarding order mistakes.
Wait Times
Numerous reviews mention excessively long wait times in both the drive-thru and in-store, often leading to frustration among customers.
Food Quality
While some customers praised the food quality, others reported issues such as cold food, incorrect items, and unsanitary conditions.
Management Issues
Several reviews highlight problems with management, including poor employee treatment and lack of adequate staffing, contributing to overall service issues.