Cleanliness
Multiple customers reported unsanitary conditions in the restaurant, including dirty floors and food handling practices.
Service Speed
Customers frequently complained about long wait times in the drive-thru and for food orders, often exceeding 20-30 minutes.
Order Accuracy
There were numerous complaints about incorrect orders, missing items, and poor handling of mobile orders.
Customer Service
Feedback varied, with some praising individual employees for their friendliness, while others reported rude behavior and poor service overall.
Food Quality
Several reviews mentioned issues with food quality, including cold items, incorrect portions, and unsatisfactory preparation.