Service Issues
Customers frequently reported poor service, including rude staff, slow order fulfillment, and incorrect orders.
Food Quality
Many reviews mentioned inconsistent food quality, with complaints about stale items, missing ingredients, and incorrect orders.
Cleanliness
Several customers noted cleanliness issues, particularly in the bathrooms and overall store condition.
Ordering Experience
The switch to automated ordering systems and kiosks was met with mixed reactions, with some customers finding it inconvenient.
Operational Hours
Customers expressed frustration over inconsistent operating hours, including early closures and unavailability of menu items.