Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 3671 Oberlin Ave in Lorain. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.
I am writing to detail an experience of truly abysmal service that requires immediate management investigation and action. My visit was marred not only by incompetence at the register but by an employee's shockingly inappropriate and insulting personal remarks.
The initial issue began when placing my order. The cashier appeared completely untrained and struggled significantly to process a standard order, necessitating multiple attempts and long delays. It was clear they lacked the basic proficiency required to operate the point-of-sale system efficiently.
However, the encounter devolved from poor service to outright hostility when the cashier, following the technical difficulties, made an unbelievably unprofessional and insulting comment. The employee actually insinuated that I was financially unable to complete my purchase.
This is not only an egregious breach of customer service standards but a direct and malicious insult. To be openly shamed by an employee in front of the entire staff is completely unacceptable. This kind of unprofessional and classless behavior is grounds for immediate corrective action.
i finally receive my order after manager came to fix it. only disappointment and offense. Management must address this specific employee's conduct immediately and ensure all staff receives proper training, not just in operating the register, but in basic respect and professionalism. I expect a response regarding how this serious matter will be handled.
TC
Trey Campbell
Sep 13, 2025
5.0
Fast and friendly.
SS
syd
Sep 10, 2025
1.0
this place was literally shit LOL we got our food basically thrown at us and like the drink machine was barely working and it was so disgusting and the bathrooms had like a code on them?? like a code doorknob and there was also like a window just in the place and a camera facing the customers at the counter ??? i don't think anybody is trying to rob this shitty taco bell but ok bye
IS
Iain Saganes
Aug 13, 2025
5.0
Great
LL
Leo
Aug 9, 2025
1.0
No spoon for rice, they gave me and forgot an order.