Nightmare all around. Got out of hospital (on my birthday) after having surgery and recovering for a day. Haven't had TB in awhile. I used the kiosk and apparently isntead of ordering a 12 pack with 8 nacho shells, I ordered 8 ranch shells. I was in pain, out of it...etc. Mistakes happen.
I got home and noticed, drove 10 minutes to go back. Went in and told them. They were as cold as ice. Said no refunds, no exchanges. They said even if they get it wrong, they don't usually offer that stuff either. So especially not in my case because I did it wrong.
I explained I had surgery, still had my surgery wrist band on. Heck, I would have shown them my stitched up scar. Told them on top of it, it was my birthday. Again, zero care.
Finally someone lady came up and with two nacho taco and said that is the best they can do. Really? 2? I spent $24, lets say $18 minus the 4 regular hard ones. So I'm still out money and have to throw away the food?
To make it worse, when I went home again the two nacho tacos had about 10% filled. Or about two spoons worth of meat/cheese/lettuce if that. I looked at the ranch ones, the same amount.
So even if you don't think you own me for a innocent mistake, you have me enough food COMBINED to fill one single shell. I won't be back.
Truly a digusting place. And apparently if you contact HQ, they don't care either and, if they even offer, will gave you a few bucks on the Taco Bell app only. TB doesn't care, just as KFC doesn't care either. Though I think the same giant company owns them (and Pizza Hut).