Service Speed
Customers frequently reported long wait times, especially in the drive-thru, with some waiting over 30 minutes to place orders.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and poor handling of mobile orders.
Food Quality
Several customers experienced food that was greasy, cold, or made them ill, indicating a significant inconsistency in food quality.
Cleanliness
Multiple reviews mentioned dirty tables and floors, as well as unsanitary conditions in the restaurant.
Staff Behavior
Customer service was often described as rude or unhelpful, with some staff members being unprofessional or dismissive.