Order Accuracy
Many customers reported frequent issues with incorrect orders, missing items, and modifications without notification.
Customer Service
Service quality varied significantly, with numerous complaints about rude staff, slow service, and lack of acknowledgment from employees.
Cleanliness
Several reviews highlighted unsanitary conditions in the dining area and restrooms, with calls for better maintenance.
Food Quality
Customers expressed disappointment with food quality, citing cold items, incorrect ingredients, and overall lack of freshness.
Speed of Service
Long wait times were a common complaint, particularly during drive-thru orders, with some customers waiting over 30 minutes.