I brought my child in for an assessment yesterday, and I did not expect to leave feeling worse than I did when I brought him in. I initially chose Sylvan for tutoring because it is a household name. They have been in the community for years, and I felt comfortable with this choice. In order to begin tutoring, my child had to first take an assessment to determine his specific learning plan. He took the assessment in the room with the director of education. After an hour and twenty minutes had passed, she left the room and went into someone else's office. I could see her swinging her arms in frustration. Soon after, she called me into a room and asked me if my child had ADHD or an IEP. She proceeded to tell me that the amount of time that he is taking to complete the assessment is "unheard of" and that it has never taken a child that long to complete an assessment. The way that she approached the situation made me feel horrible. Imagine knowing that your child needs additional help, and taking them to a place that is supposed to offer that help, only to be made to feel hopeless. When the test ended, she proceeded to ask invasive questions about my child's educational history in front of him. One of the goals of Sylvan learning center is to instill confidence, and her attitude suggested to me that her biases and assumptions may be conveyed to the individuals that will be tutoring my child. As an educator myself, I would never speak to a parent the way that she spoke to me. She could have easily said "The test is taking longer than expected, why don't we wrap up the reading and reschedule for the math portion? And if you don't mind I'd like to schedule some time to talk more about his educational background, before we begin tutoring." I have decided to take my business elsewhere, as I did not feel that it was a safe environment for my child's confidence.