Sweetwater At Metro North

3.1
437 reviews

About

Apartment Building
Discover your new home at Sweetwater at Metro North, nestled in the vibrant heart of Phoenix. Our apartment complex on Sweetwater Ave offers a range of living options from cozy studios to spacious three-bedroom units, each featuring wood-style flooring, walk-in closets, and picturesque views. Residents enjoy amenities such as resort-style pools, sports courts, and the convenience of drive-through services. We also provide language assistance to ensure a seamless living experience. Just minutes from ASU West Campus, our community is the perfect place to live beyond leasing. Contact us to schedule your exclusive tour.

Location

Sweetwater At Metro North
2902 W Sweetwater Ave, Phoenix, AZ
85029, United States

Hours

Reviews

3.1
437 reviews
5 stars
186
4 stars
28
3 stars
25
2 stars
20
1 star
178

What are people saying?

AI-generated from customer reviews

Customer Service

The staff, particularly in the front office, received high praise for their friendliness and willingness to help residents.

Maintenance

Maintenance is generally responsive and effective, with many residents noting quick resolutions to issues.

Community Events

Residents appreciate the community events organized by the management, enhancing the sense of community.

Management Improvements

Recent changes in management have led to noticeable improvements in communication and property upkeep.

Pest Issues

Several reviews mentioned ongoing pest problems, including scorpions and bedbugs, indicating a need for better pest control measures.
  • AM
    Alexandra Marie
    Oct 31, 2025
    5.0
    I’ve been here for 7 years now and I’m happy to call this place home. I first lived here when I was 18 and I moved away. A few years later I came back and I’ve stayed ever since. Through all the changes, the current team has been the absolute best. Maintaining the property and making sure we are all happy here at home is such a blessing.
  • JC
    Jocelyn Brown (Rimaree Beauty Co.)
    Oct 31, 2025
    4.0
    The apartments overall I would give a 3 star but because of the assistant manager Alycia I give it a 4 star. There are still issues since moving in that hasn’t been fixed with our apartment and we have been here going on year two but livable. I wish they had elevators for living on the third floor because the stairs are brutal lol. Alycia has been a big help with getting things done so she is definitely my go to person.
  • ML
    Michelle Lewis
    Oct 30, 2025
    2.0
    I'm going with dislike because of the simple fact is. I have never had a roach problem till I moved here. And I'm already a clean freak as is so this disgust me. That and it was a rough start to moving in here. Honestly I don't think that maintenance really checks everything before they get a unit ready. There's one person that is my go-to when it comes to the office stuff and that is Megan and she's done a phenomenal job at trying to handle the needs that I have regarding my apartment. The only other issue I have regarding the apartment complex itself is the weed smell from the other tenants around me.
  • RC
    Ryan Cooley
    Oct 29, 2025
    5.0
    Huge Improvement with the New Team! I’ve got to say, the new management and leasing team at Sweet Water Ave Apartments (Metro North) are absolutely killing it! You can really tell they care about the place and the people who live here. Since they came on board, everything just feels different in the best way — communication is clear, maintenance actually gets handled fast, and the property looks better than it has in a long time. The office team is super friendly and easy to talk to, which makes such a big difference. It’s honestly refreshing to have a team that follows through and treats residents with respect. They’ve really brought new life to the community, and it finally feels like home again. If you haven’t checked out Sweet Water Ave in a while, now’s the time. The new crew has turned this place around!
  • LL
    La
    Oct 15, 2025
    1.0
    ⚠️ DO NOT WASTE YOUR MONEY! BEDBUGS • MOLD • POOR MANAGEMENT ⚠️ I lived here in 2018 or 17 but my review for some reason was not showing from all those years back. Im just updating this so others know what i experienced. To this day, this was the worst place I lived in. Beautiful on the outside hell in the inside. And they also teicked me into thinking I was moving into a new renovated apt, charged us extra and we ended up in a handcap apt on the 1ft floor. Terrible scammers. I also found out they lied about me not paying rent on my rental history and i lived there for 5 months after. I found out when i apploed to new apts and thire lawyer and office hung up on me mutilple times. I’ve lived here for several years, and the experience has been nothing short of disappointing. The lack of maintenance and care from management is unbelievable. Recently, they replaced my fairly new refrigerator with an older, dirty one — completely unacceptable. Earlier this year, our water heater broke around 4 a.m., flooding our bedroom and master bathroom with several inches of water. The damage and stress were terrible, all due to the lack of preventive maintenance in this complex.I pay $1,100 a month for a two-bedroom apartment (including taxes and water), and for that amount, residents should receive at least basic respect and functioning appliances. I’ve reported issues like a leaking refrigerator, mold in the pantry, and an old dishwasher that clearly doesn’t work — yet management repeatedly dismisses concerns or takes months to respond. Window screens, toilet seats, and general upkeep are long overdue for replacement. Despite multiple requests, nothing gets done unless you constantly follow up or visit the office in person. It’s frustrating to work hard, pay rent on time, and still be ignored. Bedbug Problems: The complex also has an ongoing bedbug issue that management does not take seriously. It took nearly a month for treatment to be completed, and I received very little guidance. They even handed out paperwork that made it sound like residents were responsible for the cleaning, which was misleading. Communication was poor, and scheduling was disorganized — the pest control company didn’t show up on time, and I had to make multiple calls just to get help. After living here for over four years and paying more than $45,000 in rent, I expected far better treatment and accountability. This is where my family lives, sleeps, and eats — we deserve to feel safe and cared for in our own home. Covington Park needs serious improvements in maintenance, communication, and overall management. Until that happens, I strongly recommend looking elsewhere for housing.