Sweet Hazel & Co. Bistro & Bakeshop

Reviews

• HR

  H. Rogers

  5 days ago
  5.0
  Sweet hazel is a favorite of mine. If you are vegan or not it’s delicious affordable and the vibes are impeccable
• MC

  Michelle Carlson

  5 days ago
  5.0
  Delicious! The Pastrami Reuben was 🔥🔥🔥 !
• SS

  Shakti

  Oct 11, 2025
  5.0
  Amazing every single time. Proportions, time, customer service and crazy good food that even non vegans would love. Get the fries!!
• VZ

  V Zem

  Sep 27, 2025
  1.0
  Frustrating experience today at this place. There were two of us and we wanted to order sandwiches and eat quickly at the cafe to proceed further but we didn’t expect that we would be stuck at this place for one hour and a half. The place is not welcoming and is not friendly, despite we chose this place for good reviews and vegan food. We arrived and asked if we can eat something at the place. The waiter/owner/employee told us to scan the barcode and to check the menu. He did not provide any other details or explanation. It is written there that you need actually to scan it and order. There is no printed menu or menu on the blackboard. My family member did so and then received an SMS that the order will be ready in 52 minutes. The order was placed at 2 pm and should be picked up at 2:52 pm. In case of problems there was a phone number which we had to call. We called this number to cancel the order as waiting time was too long but no one responded and we just left a message on the voicemail. Time passed by. The waiter was not seen at his desk and we decided to send an sms but then no one responded again at the end. We decided to wait until the order will be ready at 2:52 pm. I approached the front desk at 2.52pm and spoke with the waiter but he said that the order was not ready yet. I told him that we wanted to cancel the order, but no one picked up the phone and no one responded to our SMS. He seemed to be angry that we didn’t approach him and he said that he did not really pick up the phone when he works and we should not call him. It seems that there are contradictions and some gaps in the protocol how this place operates. We followed exactly the guidance which we received in the SMS and if the waiter or the owner does not respond to customer calls, in this case it should be indicated in sms: in case of any problems contact the front desk instead of calling. The place was almost empty when we arrived and it was pretty empty during our stay. There were two girls waiting for their order ahead of us and a lady who came to pick up her order. Meanwhile, the waitor saw us, he definitely knew that we were waiting for the order but he has never actually approached us asking if we would need anything etc. My family member needed urgently food due to health issues and as a result we had to order coffee and a brownie. In addition to the original order around 30 $ we paid additional $12 for coffee and sweet dessert. If the place lacks human resources, it should optimise work or hire someone else in addition. Customers should not waste their time and should not suffer because the owner or the waiter had to do everything and he is the only one in the shop. When we ordered food we didn’t know about it and we received completely misleading guidance by SMS. In addition, the place is not super clean because, as I understand, there are no resources to do everything. To find a toilet is a quiz too because there is no indication on the door that this is actually WC (see photo). We placed the order at 2:00 pm and our two sandwiches were delivered at 3:08 pm. This is really really ridiculous for two sandwiches. I will never come back again to this place, and I strongly recommend the owner, the management or whoever to reconsider working arrangements at this place to make them more welcoming, friendly and clear for customers. The waitor told me to come there next time but I told him loudly in front of all customers that there will not be second time. For those who wants to eat healthier: this place does not sell sandwiches or burgers with whole grain bread/bun. You have regular white bread/bun choice only. Basicly, Subway could be even a better option in terms of time, customer service and variety of ingridients. I tried a small piece of brownie and it was super sweet and sugar bomb. I refrained from second bite because it was not eatable.
• SS

  Stephanie Howells Scoville

  Sep 19, 2025
  5.0
  Excellent customer service and delicious food! Glad I discovered this establishment today. I’ll be coming back!! I ate the Chicken sandwich too quickly and forgot to grab a pic. Whoopsies. 🤭