Swan Plumbing Heating & Air of Loveland

Reviews

• PS

  Peg Strandvold

  2 days ago
  1.0
  This review has been a long time coming. I had a water filtering system installed originally about a year ago, we had issues with it so they had to come reinstall it, at that time the installer told me I needed to flush out the system from the filter under the sink, I had to flush out 30 gallons an hour for 6 hours. I am 90 years old there was no way I could do that, I was then instructed that my Granddaughter who was an office employee at them time for Swan would be coming over and doing it. I called my Granddaughter and she had no idea what i was talking about. Why would an office employee help do plumbing work? They ended up calling me and saying it didn't need flushed after all? Fast forward about 6 months later and I became very sick the doctor said I should have the water filter checked since I get 90% off my water intake from there. Swan sent out a tech and he suggested that ecoli was in the filter and not to use it. Several weeks went by and I had no follow up from Swan regarding what we needed to next, after several calls with no response Mick the plumbing manager finally called and offered to do a water test and he asked that I pay $250 for it. Swan was the one who suggested Ecoli was present then did nothing about it then wants me to pay? Absolutely not! They finally came and did the test (after asking my Granddaughter do the test, again she works in the office not as a plumber) after several more weeks the test came back that the water was OK to drink. Thank heavens! However at this point I hadn't been able to use the very expensive water filter for more than 6 months so I asked for it to just be removed. Once again I was told that they would remove it but then I would have to pay $250 for the water test. At this point my Granddaughter has left the company because she couldn't work for a company she couldn't trust to send to her families homes. The silly water filter is still here and I just received a notice my membership was expiring, the free membership i was given for all the inconveniences I had been having. I will not be signing up again or giving Swan a penny more of my money.
• ML

  Megan Logston

  4 days ago
  5.0
  Graham did a fantastic job installing our new water heater today! My office is in the same space he was working in and he was very respectful of letting me know if the process would affect me directly (noise, etc.). We also had some great conversation, which is always wonderful!
• GW

  Gloria Wertz-Clark

  Sep 5, 2025
  5.0
  Wow, was impressed by our maintenance review of our plumbing done by Bryce from Swans Plumbing. He explained the review, gave us a very detailed report to review and was very thorough. Look forward next year for our inspection again. Thank you!
• JL

  Jason Lund

  Aug 26, 2025
  5.0
  I had to have my 23 year old Furnace/AC replaced and I couldn’t be happier with my decision to choose Swan. From start to finish everyone was professional, knowledgeable, and great to work with. From the moment I called I was treated with respect and was put on the schedule right away. Dustin came out and was very thorough and helpful when diagnosing the problem and did a great job of explaining the issue and giving me my options. Micah put together various quotes so I had various levels of options to choose from. It’s definitely Not cheap but with the big rebates they made it affordable. He was able to get me scheduled for the very next day and Zack, Tyler, and Austin showed up the next day and did an amazing job with the install. They did great work, explained the system very well, and made sure I knew how to control everything. I am very happy with everyone at Swan and how easy the process was from start to finish.
• MD

  Maggie Daugherty

  Aug 14, 2025
  5.0
  My A/C went out and Zach and his crew came in and got the unit replaced without a hitch. Then I had issues with my water heater that same week and Graham and Bryce were absolutely heroes! They came, diagnosed, fixed the issue and even returned when there were further issues! Graham did not leave or abandon me until I had hot water and everything was running smoothly. This entire company has amazing customer service and professionalism. Fairly priced and they back up their work. It was a really rough week and they made sure that we were taken care of and immediately scheduled me when I did have additional problems (not their fault, faulty part). I will be a lifetime customer based solely on these guys, Mickey the sales guy that walked me through each unit and never pressured me; and the true GOAT, Cassie in the office. She always handles all the paperwork, makes sure everything gets filed properly so all of the rebates get back to you in a timely manner. I can't recommend them enough!