SureStay Plus by Best Western Susanville

Reviews

• SE

  Sky Evelight

  May 18, 2025
  5.0
  The lovely lady working in the office this evening paid me a compliment that truly made me feel good. It seemed genuine from the heart. What a wonderful person! I'm so grateful! The rooms are clean. The beds are comfortable, and the area is quiet. For breakfast, you get to go to the next door, super cute restaurant for free! Five Stars and an Extra Big Gold Star for My Greeter!
• TT

  Tisha

  Jun 13, 2024
  4.0
  Breakfast is at a restaurant instead of lobby. So now breakfast also includes tipping...so it was $ not free.
• EC

  Ed C

  Nov 8, 2018
  5.0
  Nice clean big rooms the people were great. Would stay here again.
• CG

  Cherie Gardner

  Dec 5, 2017
  1.0
  Checked in using my rewards points was told their would be a hold for incidentals and they would be released at Check out as long as their were no problems with the room! Well the 75 dollar hold became 105.00 hold and is still pending my bank stated the Hotel has not released the hold this is 6 days after check out! My rewards prior to booking were 4100 I still have those rewards I called and spoke to a front desk agent who said they accidentally charged the 30.00 that was suppose to be charged to Best Western, so I waited for a release of funds still nothing and my rewards points remain the same nothing used for this stay when asking to speak to a manager front desk staff is extremely rude and will not transfer to voicemail or connect you to a manager to help fix the problem. This is unfortunately ridiculous and I will never stay at this Best Western Trailside Inn Susanville Again