SureStay Plus by Best Western Keyser

Reviews

• KA

  Kathryn Daniels Anderson

  Oct 13, 2025
  5.0
  An exception room and very helpful and pleasant workers. Very clean!
• VR

  Vonetta Raines

  Oct 7, 2025
  5.0
  Great staff and very clean room! I just checked in and I am very pleased.
• MM

  Mary

  Oct 5, 2025
  3.0
  Rooms weren't as clean as I had hoped....it looked as if someone had taken a dirty rag and wiped down everything and windows had hand prints all over them
• DC

  Dave Coughlin

  Jul 15, 2025
  1.0
  We were told it was our fault our room was not cleaned! First day we got back, our room had not been cleaned. The night manager was surprised and did everything he could to help by taking the trash and getting us clean towels. Next morning we spoke to the manager who informed us that it was our fault because we had the "do not disturb" sign on the door at 7am. Apparently she does a walk in the morning when she gets there and if the sign is up they don't clean. We slept in and the sign was taken down at 8am when we went out for the day...but they never bother to check again. No apology, no effort to try and correct it. The location of this hotel is excellent but since there is no competition nearby they have very little reason to offer any customer service.
• EO

  Eugene Oliver

  Jul 13, 2025
  3.0
  Mattress was soft and uncomfortable, the free breakfast was limited and not well prepared. The attached picture was our welcome package, I guess they wanted us to share between the two of us