SureStay Plus by Best Western Black River Falls

Reviews

• TP

  Tamara Persinger

  May 19, 2025
  5.0
  What a great place! The staff is super friendly and helpful. The rooms are comfortable and clean. The hotel is located next to ATV and Snowmobile trails - you can access them directly from the parking lot area. The breakfast was lovely and filling. The hotel was a most welcome surprise, and I am looking forward to returning with my husband.
• TD

  Thomas Dorr

  Mar 22, 2018
  4.0
  I showed up with an online reservation for the wrong date and was able still get a room. The staff was very patient with me. I was able to have my pet stay with me for a much needed break from the long drive.
• MA

  Marge Aper

  Jun 26, 2017
  5.0
  Excellent, friendly and accommodating staff. They will do everything they can to make your stay a pleasurable experience. Nice rooms and great service. We will definitely be back!
• JF

  Josh Fulk

  Sep 18, 2016
  4.0
  Great service good food
• SK

  Sara Kommer

  Jul 17, 2016
  1.0
  Very disappointed with our stay at this particular Best Western. Got our key and parked around back to the door closest to our room. Went to enter the 'secured' entry and the card swiper was disabled, so anyone could come and go as they wished. Got into our room and it smelled like it had not been deep cleaned/opened up since before hotels were smoke free. Paint was chipping off of the bathroom door frame. Only half of the lights in the room worked. Our bedding was stained--sheets and comforter. The bottom sheet had half dollar sized black crusty spots (photos were taken). When we brought this to front desk's attention, Stephanie was rather aloof and replied "Oh, yeah". About the only good thing is that you can see they are trying to update in the lobby and where the lobby meets the hallways for the rooms.