SureStay by Best Western Santa Cruz

Reviews

• KV

  Karin Villa

  Oct 20, 2025
  1.0
  They closed their office and I was left out in the rain in my car even though I had guarantee late arrival.
• JG

  Jessyka Garcia

  Oct 9, 2025
  5.0
  Good customer service nice clean rooms
• JC

  John Cabrera

  Oct 8, 2025
  5.0
  Good place to stay and friendly
• KC

  Kristine Campbell

  Sep 28, 2025
  1.0
  The beds were horrible and the continental breakfast was pathetic. No thanks
• MC

  Mary Castro

  Sep 3, 2025
  1.0
  !!!!!!BEWARE!!!! DO NOT BOOK HERE!!!!! I am writing this to share my experience and to give other travelers a heads up. This hotel is a scam. I had a trip planned and because of the hotel having a sewage issue I had to cancel. ( We were on a group trip and others arrived prior and had been given the room when they switched them rooms they tried to give the same room to a new person in our group not knowing they were apart of the same group) They were completely dismissive when I called prior to confirm my booking. I booked through Expedia for two beds the person on the phone stated that I booked through Priceline for one king bed when in fact I did not and I had all of my confirmations to support that information. When I called to confirm and speak to a manager they completely disregarded my booking and stated it was not my problem and that I would have to call Expedia. When I called Expedia they said they were trying to call the hotel but they refused to answer which prompted me to call the hotel again. The manager was horrible he didn’t care the gentleman working did not care and simply said it wasn’t his problem. I tried to received clarification on my booking as well as wanting to make sure I would not get the room with the sewage problem. Do not book here, they are disrespectful. They stole my money for my room and refused to refund me when I did not end up staying at the hotel due to a HEALTH HAZARD. Consumers beware they are a scam