SureStay by Best Western Phoenix Airport

Reviews

• KB

  Kylanne Berry

  6 days ago
  3.0
  This was a decent best western, but there are things that make it lose points in the review. It does technically have a shuttle from the airport, but this is not a best western shuttle, its a shuttle for offsite parking that BW contracts put to which means you are always going to be the last stop for drop off. The shuttle driver was incredibly kind, so its not the biggest problem, but an annoyance. The actual rooms are detached from the hotel lobby/breakfast and are all outdoor facing. Because of this, and as it is an airport hotel, people are coming and going at all hours. And the doors do not have a good seal, so you are definitely hearing the cars, car doors, luggage rolling by, and the light shines through the bottom (see picture). The inner safety lock wasn't properly attached to the door (see video). This is an easy fix with some screws and time, but it begs the question: why isn't it fixed? Also, the toilet paper roll holder was broken and did not hold the roll - it fell out twice when I was using it (see other video) As this is an airport hotel, you are inevitably going to hear plans, but man if this hotel is not on the flight path directly. It kid of sucked, as previously stated, there was no soundproofing, so the planes were pretty constant and disruptive the whole night. Saturday breakfast hours were only until 9 am which is crazy to me that weekends wouldn't have later hours. On the plus side, the bed was incredibly comfortable, and the room was very clean with the standard amenities. It did have a pool, I have no comments on it as I did not utilize it. The vending machines, located only in the lobby area, were woefully sold out of drinks. I'm not sure BW is to blame for that as often vending machines are owned and operated by independent contractors. Regardless, whoever is in charge needs to fill more frequently. If your flying into Phoenix for a quick overnight and can sleep through disruptive noise, this hotel is not a bad option. I used points, but i believe that even without points its pretty affordable. But if you can, I'd recommend staying elsewhere.
• BQ

  Brian Quinn

  Oct 21, 2025
  5.0
  Clean hotel, lobby, friendly staff. Location was great if you want to stay by the airport and need to catch a flight but if you’re staying here for vacation I wouldn’t recommend. Great value but meh location.
• AY

  alexandre yazeff

  Oct 11, 2025
  4.0
  Idéalement situé à 2 pas de l’aéroport. Chambre propre. Petit bémol une fuite de la Clim le soir qui a fait une petite flaque à côté d’un lit.
• AS

  aref smiley

  Oct 7, 2025
  1.0
  Room 1: I walked in and found cockroaches in the bathroom. Room 2: They moved me—within seconds a large lizard darted under the table. Room 3: Another move, another apology. By then, my confidence in the property’s cleanliness was gone. I asked for a refund. The front desk said the reservation was non-refundable. I left anyway, booked a different airport hotel, and ate the $100 loss and several hours of wasted time—because my health and home matter more than risking pests hitching a ride. Bottom line: This stay turned into an emergency exit. Avoid this hotel unless you’re comfortable sharing your room with insects and reptiles.
• CB

  Camille Buffenmeyer

  Oct 4, 2025
  1.0
  Don’t be fooled. This is a motel. Not a hotel. There is nothing wrong with motels but it should have been clear when we booked what the property was so we made an informed decision. We checked in. And it was pretty clear they slapped some paint, did cheap new flooring and thought they could be “fancy”. But the area/neighborhood was clear that was not the case. We went to our room and it REEKED. Dank and like stale cigarettes. We turned on the air and left for an hour thinking it would clear out. But it was just as bad when we got back and we just packed up and left. No way could we have comfortably stayed there. And it was clear there was no insulation between the top and bottom floors and we heard every movement from above. And all of this for $169 for the night! We ended up booking a much nicer hotel downtown for the same night for only $114. This place is a total ripoff.