SureStay by Best Western Ontario Airport

Reviews

• PP

  Potado

  May 18, 2025
  2.0
  Room was amazing as well as price however. The housecleaning staff barged into our room while we were asleep. I made sure to lock the top because I had a feeling it would happen. It was a man, we told him to let go of the door and he kept saying housekeeping. We told him a few more times let the door go that we would checkout soon and he left. He was indeed their staff. The rooms next to us experienced this too. An hour later he came back wiggling the door handle. The second issue we had was hey booked our room we were staying in to another group while we were actively paying for the room and we had to leave and find other accommodations due to this. The clerk was Ho was on shift that day was extremely rude as well. Her name was latiya (that’s the name she gave us) she was def high to say the least. Very incompetent and refused to check if we could rent another room due to having being forced to checkout. We were told at checkout time come and check if a rooms available and they would remedy the situation. We were denied by latiya regardless of her higher ups say so prior to her shift. She acted this way because the hr and management team went on their lunch break. Our third problem with this establishment is the lack of regard. Housekeeping at other accommodations will come daily and deliver towels or toilet paper. We stayed 4 days not a single knock for towels or toilet paper. We had to supply our own regardless of the fact they claim to supply it. Housekeeping will also enter ur rooms whenever they feel like it around checkout times. It’s very disorganized w housekeeping specifically. I feel they can do better in this regard.
• JR

  Jim Reiss

  May 18, 2025
  2.0
  Another reviewer - who complained about state of room and “abysmal” breakfast was spot-on. Additional problem we experienced was no room/towel service for second night of a 2 night stay. I was told that rooms were serviced only once for 3 days of stay. Front desk staffers were very nice. Be forewarned…. We reserved here because all Claremont Accommodations were booked because of college graduation exercises. Not a recommended accommodation.
• CM

  Claudia M

  Apr 20, 2025
  3.0
  The location is good, but in my room I found the shower curtain dirty, the bathroom wall was dirty, the blanket had stains, the air conditioning was too noisy, and the TV remote didn't work. Please pay attention to these details.
• MC

  Mark Cooper

  Jun 7, 2024
  3.0
  It's a place to sleep for a good price
• MK

  Michele Kerr

  Nov 1, 2021
  5.0
  The main thing was the rooms were clean!It was a little older but we had everything we needed and the bed was comfortable also!I would stay there again!