SureStay by Best Western Mt Pleasant

Reviews

• MS

  margaret southard

  Oct 25, 2019
  1.0
  HOTEL FROM HELL PROBLEM. I NEEDED TO CHANGE MY TWO DAY RESERVATION FROM ONE WEEKEND TO THE PRECEDING WEEKEND. IT WAS A NON-REFUNDABLE B00KING BUT I WAS NOT CANCELING THE B00KING JUST MOVING UP ONE WEEK. • RESERVATIONS o This hotel does not recognize its self to be part of the Best Western establishment o When I called the 800 number to change my reservations to one week earlier than what I had booked for -since I had booked it through the Best Western web site - I was told to call the hotel  The hotel told me that since I had booked my reservation through a 3rd party I could not change the reservation. • What ??? • According to this hotel, Best Western is a 3rd party to the hotel 1. I wonder how many booking they would get if they did not have the Best Western affiliation. • So, after two days of trying to work through the hotel – because the General Manager was not there- I called the Best Western 8oo reservations again. o I was told later that the General Manager stays away for months at a time.  Since the desk clerks do not have the authority to change reservations, do they expect a customer to wait until the GM decides to return ??? • It took the intervention of the Best Western customer service 1 ½ days to get the hotel to recognize that this was not a cancellation of booking but a change in dates. o Then I was told that if I did not keep the “new / earlier” reservation the hotel would not cancel the older reservation because they were afraid, I might stay at a different hotel.  They definitely have that correct. I, nor any of my family or friends, will ever stay at this hotel. • It basically took 4 days to change a reservation to one week earlier than originally booked. • SERVICE o We were in Mount Pleasant to work on a project. We were working on this when Housekeeping came by Saturday afternoon. We said we were fine, so they left. o We went out to dinner, came back at 8pm and there were no towels in the room and the beds were not made.  We got up Sunday. Since there were zero / zilch towels in the room, we washed our faces, got into the car and drove back to Houston.  I got a call from the Mount Pleasant Best Western hotel telling me I was being charged $30.00 for missing towels. • Needless to say, I thought that was ridiculous !! The entire Mount Pleasant Best Western is a disaster. • I told the desk clerk that we had no towels or service after Saturday afternoon. • She was able to verify that there was no service to the room Saturday, even after we left for dinner.
• DG

  Doyle Grubaugh

  Nov 21, 2018
  3.0
  Room was great, breakfast sucked
• PP

  Pat

  Jun 4, 2018
  4.0
  Nice hotel. We did have rude guest who went swimming late into the night, not hotels fault.
• KF

  Kent French

  Mar 29, 2017
  5.0
  Very accommodating