SureStay by Best Western Huntsville University Area

Reviews

• PM

  Pam Mills

  May 23, 2025
  5.0
  These people are amazing. When I first arrived, I didn’t even have to go inside to check in, because the kind receptionist saw me wrestling my wheelchair out of my car, and came outside and asked for my ID and card and checked me in! I was initially going to be traveling with another person, but that fell through, so I was alone. Since I didn’t need two beds, I’m disabled, and they had an accessible room with one bed available, they switched me to that room, so I had a much nicer room than expected that I had an easier time getting around with my mobility issues. The continental breakfast is delicious. Every staff person I met was kind. They also held the door for me to make it easier to get in and out with the wheelchair when I went to the area with the front desk and the continental breakfast. I highly recommend this hotel. It is very nice! The beds are comfortable. There is a refrigerator and microwave in the room if you pack all the lunches and dinners you will eat while traveling, like I did. The bathroom was nice and clean, and the accessible shower had a shower chair, so I didn’t have to put a trash bag over my collapsible stool to sit in the shower.
• JL

  Jill Lehrkamp

  May 17, 2025
  5.0
  This was a decent hotel. It's a little older, but it was safe and clean. But what I loved about it was the staff. It was, by far, the best customer service I've ever had at any hotel. We'd requested a handicap accessible room but theirs was having some repairs being made. They made sure when we checked in that the one we got was satisfactory. The next morning they texted to make sure we were ok, apologized for not having the room we requested available, and asked if there was anything we needed. When I told them we were having to leave early they offered to come load up our belongings. Literally the best customer service. I'll stay there again!
• JM

  Justyn Miller

  May 10, 2025
  5.0
  Good place to stay. Staff was helpful and friendly.
• KK

  Kali

  May 4, 2025
  4.0
  Easy check in and check out, nice service, and great location. Good enough rooms. No bedbugs, which is always nice lol. Great price. Would recommend.
• NB

  N B

  Apr 29, 2025
  3.0
  The staff was extremely friendly and accommodating, The bathroom was well stocked with good water pressure & temperature control. The room, however, had a strong odor. We had to spray air freshener and leave the door open to the street for a while when we arrived. It was manageable for one night, but not recommended for a longer stay. They may need to consider replacing the carpet.