SureStay by Best Western Helen Downtown

Reviews

• MM

  MELISSA MAYNARD

  May 21, 2025
  5.0
  Highly recommend to stay if you're wanting to stay in town and walk. King suite is very spacious with a spa tub and small patio to relax on.
• EG

  Elise Goff

  May 19, 2025
  3.0
  The staff at the hotel are lovely people and the room was clean. I had no issues with booking and the location of the hotel is great. However, I cannot possibly give this more than 3 stars. This hotel had THE WORST mattress I have slept on possibly in my life. It was a creaky, probably ancient, spring mattress. If you told me the mattress hadn't been replaced since the hotel was built, I would not be surprised. It had craters that would give Roswell a run for its money and the springs hummed every time the AC kicked on. I got very little sleep and my back is going to need days to recover.
• AB

  Adrienne Barnes

  May 14, 2025
  3.0
  Rooms are old, had a strong odd.
• JM

  Joseph Marcheggiani

  May 13, 2025
  5.0
  Great staff, good breakfast, repeat customer
• KR

  Kenneth Rowland

  May 4, 2025
  1.0
  We have stayed here many times and never had a problem. When we left, we had the towels together and the trash was all together. But they still tried to charge me almost a 100 bucks saying the room was destroyed. And they suggested I clean my room. That’s what house keeping is for. We did a lot before we left to make it easier on house keeping. But the house keeper complained she had to do too much work. How about do your job. If you can’t handle cleaning a room then think about a career change. Only thing good about the place was Leslie, he was kind and helped with anything we needed. He should run that place.