SureStay by Best Western Grayson

Reviews

• JB

  Jacinda Browning

  Nov 28, 2024
  5.0
  Me and my husband stayed here and the room was very clean and the customer service they were very attentive and nice. Hands down THE BEST.. My name is Jacinda Smith thank you guys…
• JJ

  Jarek

  Feb 18, 2024
  1.0
  So staying here was quite the experience. I’ll start by saying the staff up front more specifically the woman who was there all weekend was great and did everything she could to accommodate my family and help us. The room we booked online was not the room we received. We booked the room where the jacuzzi is in the center of the room and we received a jetted tub room. It is not ok to advertise a room will have certain amenities like a jacuzzi and then it has a jetted tub. The pictures while booking were very different than the hotel rooms themselves. We also booked this hotel thinking the pool would be working as described online and the pool was not working and didn’t look like it was close to operational. Last and most fun was how our toilet started back flowing for no reason at all. There was easily an inch of water in the bathroom within minutes. I wish I had taken a picture but I was too worried about the water flooding outside the room. Thank you to the staff and I appreciate the help, their kindness is the only reason I didn’t raise a bigger issue about being overcharged for the room and nothing being in good working order.
• JF

  Jennifer Fouquet

  Aug 2, 2023
  5.0
  Nice, and friendly service. The room that I stayed in was nice and clean. It's in a great location, right off of the highway, and there's a Dollar General, within walking distance (you know, for those late night snack attacks 😉) they also have vending machines, continental breakfast, and a pool!