SureStay by Best Western Fairfield Napa Valley

Reviews

• JJ

  Jaxx

  4 days ago
  5.0
  They have a new property manager, she is really friendly and easy to talk with. The staff is very friendly and don't tolerate any nonsense. I'm sure you'll enjoy your stay here.
• BP

  Brandy Parker

  Oct 3, 2025
  1.0
  This place is really rundown. The staff that work there are extremely nice. The breakfast is very poor. The pool is not maintained. The hot tub is broken. There’s no pool towels. I was given stained Towels that are for The rooms bathroom floors. There’s no ice machine. There’s really sketchy people all along the hotel doing a lot of drugs passed out in their cars and sketchy people staying at the hotel. The air conditioner in the room is extremely loud. It was quiet through the night, considering the stuff that goes on outside the hotel.We will never stay at this hotel ever again. If you have a family, I would not consider staying here. It’s really unfortunate that this place is awful as it is.
• EO

  esther ortega

  Sep 21, 2025
  1.0
  Estuvimos en septiembre no hay máquina de hielo u en el desayuno se acabaron los cuchillos así que tuvimos que utilizar la cuchara para untar el queso
• TP

  Trinity Pasalich

  Aug 28, 2025
  2.0
  Awfully nothing functions like in the photos pool and spa are hazardous and not functioning at all the whole gated area the county should lock it up and force the motel to fill it in with concrete if they are not going to keep up proper Maintiance of the Space they advertise with really old photos falsely . People make there stay selections based on those photos alot of the time and it's fraudulant to advertise old good photos of not useable amenities at a location &yet they just don't think the laws apply to there type of business. Or no body has suited them in court yet . I think it's about time they pay there customers back for the money they spent staying at these fake locations & shut them down once and for all
• JJ

  Jennifer

  Aug 5, 2025
  1.0
  Besides the window panels being broken and the rack to hang your clothes was also off the wall I had a bad experience. I got a call at 9pm saying that we needed to keep it down, I have a two year old who was unwinding and I was still talking to her dad. We said yeah got it, I put her to bed within 30 minutes. During the afternoon there was people drinking on the balcony and listening to music, at least three different rooms were outside instead of keeping all of that indoors. They continued until 1am and I have a picture of a shirtless man outside my window smoking, drinking and on the phone but no one ever came to shut that down. Instead they worried about a two year old.. not the people who are making their hotel look like a frat house. It’s disturbing that they allow drunks to hang outside while others are trying to sleep