SureStay by Best Western Ellensburg

Reviews

• BI

  Ben Radka II

  May 8, 2025
  5.0
  Let's just say they went above and beyond with my stay to make sure I received my pills that I left there. Very kind people, very clean room
• EW

  Ellie WS

  May 5, 2025
  4.0
  I hesitated to book this hotel after reading some negative reviews here, but then I decided to give it a try since there were also good reviews. The hotel itself is old and a bit worn out, but it's clean and functional. The staff were friendly. While it's not fancy, I think the conditions of the hotel were generally acceptable. Every employee was super friendly and helpful. So why am I giving 4 stars? For some reason, nobody in the reviews mentioned the train problem. What? Train? Yes, there is a railway nearby. The trains ran throughout the night, even 2-3 am. If the trains just ran through, maybe it wasn't a big problem for me since I used to live by the railway in Tokyo. The trains sounded their horns. Every horn would woke us up every time! We stayed there to avoid any potential commute problem for my son's State Solo & Ensemble competition. We expected to let him have more rest, less stress for the night before the competition. With the train horns, I honestly regretted staying there. It wasn't the hotel's fault, but I also think since the hotel was so close to the railway, they should at least install double-pane windows to reduce the noises. The breakfast was free, but only bread, bagels, and waffles. It's free, so I don't have any complaint. But still, I would want more hot breakfast or more fruits selections. One more issue is the quality of the bed. I guess the beds were old, so when I lied down, I couldn't keep my back straight, which caused me a back pain. If you are not sensitive to the sound, maybe this hotel is not bad. As its rate is very affordable. But if you are sensitive to the sound, I wouldn't recommend this unless you plan to stay up for the night.
• BD

  Brendan Dana

  May 4, 2025
  3.0
  Positives: Comfortable bed, Smart TV, Friendly staff and easy check in. Nice pool and hot tub with fresh towels ready. Free breakfast daily. Negatives: The cabinet for the mini fridge and microwave was broken did not close all the way. The toilet makes a bit of an annoying sound for a minute of 2 after flushing. Also the shower drain was dysfunctional in some way as I ended up standing in ankle high water for the length of my shower. Also we had a group of people staying on our floor that would continously slam their door and it shook our whole room. But that's not the hotels fault. Overall a nice stay with some minor inconveniences. I would stay again.
• VS

  vanessa soliz

  Oct 30, 2021
  3.0
  The front desk was friendly and it was a quick check in. The only reservation I have to staying here again is that you can hear everytime the room next door turns on their shower. It is very loud. This was only an issue because it was 2 am and we were trying to sleep.
• WG

  Wade Gaston

  Oct 25, 2021
  1.0
  As soon as we checked in we noticed our bath tub wasn’t clean, fly in our skin, grease like film on desk and a massive stain on chair. Not a place we are able to relax in after a long trip. Disappointed.