Steve Madden

Reviews

• KD

  Karlyn Davis

  Aug 20, 2025
  5.0
  I can’t say enough good things about this store location. They are always polite and friendly, willing to help with anything you need. I am especially impressed by Sierra K. I pressed a pair of sandals in store and when it arrived in the mail one of the candles came worn and extremely dirty . Sierra went above and beyond to help re order the shoes issue. She also went the extra mile to make sure that she could get the right shoe when it took forever for the shoe to even ship to me. Sierra noticed and called me when it hadn’t shipped then called several stores to see if they had it in stock . When I called corporate they refused to help in anyway and they really need to work on their people skills and actually help fix an order when something goes wrong.
• JC

  Jess Cee

  May 26, 2025
  5.0
  I was blown away!!!!!!never usually get the chance to write many reviews. But….A freaking + to a young man named TJ. Was at Potomac Mills Mall the other day. Exceptional customer service!!Immediately greeted me and gave me a complete rundown of sales and where things were located all while checking for shoes for someone on the phone who called as I walked in and helping out another customer at the register. Made us all feel like we were the only people in the store. Haven’t had or seen customer service like that in longer than I can remember. Hard to find people who make such an effort these days, especially younger ones. It was refreshing, I’ll definitely be back because of that young man!!!!
• MT

  moe turner

  Jan 8, 2023
  5.0
  Nice place very peaceful