Steve Madden

Reviews

• EG

  Erin Grouge

  Dec 18, 2021
  5.0
  This store had great customer service! I was greeted upon entry, they remembered when I called the day before to reserve a pair of boots in the size I was going to exchange for, and they made sure I was treated with the best care. The day before, I went to the Steve Madden store in the Charlotte Premium Outlets and was presented with horrible customer service and they tried to charge me full price for exchanging boots that I bought on sale online. The Concord Mills store did not charge me to exchange sizes and even offered 50% off another pair because there was currently having a BOGO 50% off sale. The employees had great customer service and were so nice! I will never go to the Premium Outlet Steve Madden store again. The Concord Mills one is highly superior.
• CR

  Carlos Rushing

  Oct 31, 2021
  5.0
  The entire staff was prompt and courteous, the store was filled with merchandise and every shelf was well stocked and neatly displayed.