Steve Madden

Reviews

• NC

  novy chap

  Oct 25, 2025
  1.0
  Very rude and disappointing experience! I bought shoes from this store one week ago. I tried on size 8 in the store, which is my regular size, but it felt too tight. Since the shoe wasn’t wide, I decided to buy size 8½ instead so my feet wouldn’t hurt. When you try them in the store and actually wear them outside, it feels completely different. After wearing them for just one day, I realized they hurt my feet because they stretched and became too loose. I went back and asked if I could exchange them for size 8. I even told them I wore them once. They let me try on size 8 and took the shoes to the register to do the exchange. I was happy thinking they would help me, but then another employee came over and said they couldn’t exchange them because I already wore them. In my mind, they should have checked the shoes first instead of wasting my time and giving me false hope. What made it worse was when I left, the employee (light hair) didn’t even say thank you or sorry. Not one person did. The whole crew was rude and had terrible customer service!
• TC

  tyler chen

  Oct 8, 2025
  1.0
  The worst shopping experience ever, tricky returns & refund policy, any product sold can't be return without price tag, even the product has terrible condition, just left out of door, The rule store manager just keep replicate the finally sells policy.
• RS

  Rayhana Salie

  Feb 21, 2021
  5.0
  Bargains galore
• DS

  David Shirley

  Mar 20, 2018
  5.0
  Great customer service from these gals, much better than last years crew. The prices get way low too if you find the right discounts, although some of the shoes seem cheaply made and fall apart too easily.  Huge assortment of shoes, boots, clothing and socks/underwear, as well as designer purses.