Steve Madden

Reviews

• CH

  Cherana Harris

  Oct 4, 2025
  5.0
  Friendly staff, several shoe options for men and women, good location in the mall
• KJ

  K J

  Sep 20, 2025
  1.0
  Terrible customer service and experience. When I walked in no workers were inside the store. They were outside talking. I had to make eye contact to get assistance. They did not have the size I need and offered me a half size too small and a whole size too big then acted shocked when they didn’t fit. Very lackluster service. Wouldn’t return. Rather shop online.
• CD

  Courtney Dorsey

  Sep 12, 2025
  3.0
  Today’s experience was a perfect reminder of why judging a book by its cover can cost you a sale. I used to be a retail manager a long time ago, and now I’m a successful business owner. I know firsthand what great customer service should look like. I stopped by Steve Madden at Lenox Square today dressed casually—sweatpants, hat, nothing flashy—because I like to see how people treat customers when they don’t assume a big sale is coming. When I walked in, a young lady looked right at me, then immediately said she was “going to the back.” Neither she nor the young man working the floor greeted me or offered help. It wasn’t until they saw me pulling several pairs of shoes to purchase without needing to try them on that suddenly the attention came. The only person who greeted me from the start was Mikayla, who was already busy checking out another customer but still made sure to acknowledge me. Because of her, I wound up spending around $300 on four pairs of shoes—just like I always do when I come to Steve Madden. Mikayla, kudos to you. Your customer service was impeccable, and you’ve earned a loyal customer who will come back specifically because of you. For the rest, here’s the takeaway: in retail—especially for those new to the industry—you can’t judge a book by its cover. The person in sweatpants might just be your best sale of the day.
• TM

  Tanvi Mathur

  Sep 9, 2025
  5.0
  Great collection! Love the handbags