Steve Madden

Reviews

• SG

  Sarah Goldman

  6 days ago
  2.0
  Only reason I’m giving 2 stars is because at least the employees tried to help me (only after accusing me of stealing). I made an order online that fed Ex lost, and so after a long difficult process with customer service I was finally able to get a replacement pair shipped almost 2 months later. Once I did I discovered the product quality was much poorer than anticipated and so I had to attempt the return. When I get in store, the woman at the front tells me that she owes me 0 dollars, and that I needed to call customer service. I sat in the store for over 30 minutes trying to figure this out and ultimately they decided that I can leave my shoes at the store and they would give me my refund after the fact (but I was given no timeline, so I have to just hope that they’ll actually give me my 70$ back). When I tried to get clarification on the issue the woman at the store was not having any of it and I straight up almost cried. Not sure why she needed to be rude like that (I was extremely so very nice the entire time even though this process has been a nightmare for me). I will not be shopping here again :)
• MM

  M. Muh.

  Oct 10, 2025
  5.0
  Taylor is absolutely amazing! Her customer service and patience is unmatched.
• DH

  Desiree Hollomon

  Jul 19, 2023
  5.0
  Had something I liked for me this time. And they were on sale.even better
• EY

  elena yureneva

  Dec 17, 2017
  2.0
  6 people at the register, line of 2people, wait time 20min. Go to a different location if in a rush