Star Furniture - W. Houston/Katy

Reviews

• VG

  Veronica Garay

  2 days ago
  1.0
  I’ve spent a significant amount of money furnishing my home with Star Furniture, and this has been one of the most disappointing experiences I’ve ever had as a customer. My first delivery included the wrong side table, which had to be exchanged. Then my dining table, model B31-305T by Hooker Furniture, priced at $3,099 (not including the chairs), arrived wobbly from the very first day. They replaced the bottom base, but when they lifted the tabletop, I could clearly see that a piece of wood where the screws attach is completely broken. That broken piece makes the table unstable and unsafe. Instead of taking responsibility and replacing it, they are sending another technician just to inspect it, forcing me to waste even more time waiting at home. I called the store and asked to speak with a manager and was told I would receive a call back, but no one ever called me. All I’ve asked for is a replacement tabletop, not another repair visit. I’m not complaining about the price, because I chose to buy it, but the quality is unacceptable for what I paid. And to be very clear, they better not come and try to glue a broken piece on a table that cost over $3,000. That would be absolutely unacceptable and disrespectful to any customer who spends that kind of money expecting quality furniture. To make things worse, my sectional was delivered broken. The cup holder console was damaged upon arrival. A service call was completed, but I am still waiting for the exchange, which means yet another delay, another delivery, and more inconvenience. After everything I’ve been through with wrong deliveries, broken furniture, missed calls, and constant waiting, I am completely disappointed. For the amount of money I’ve spent, I expected quality, communication, and accountability. Instead, I’ve received defective items, poor customer service, and endless frustration. I still have more rooms to furnish, but I will never buy from Star Furniture again. The stress, wasted time, and lack of care have made this experience truly unacceptable and incredibly disappointing
• BR

  bonnie reese

  4 days ago
  5.0
  Sandy was very helpful with my purchases. She was informative about mattresses. I will definitely recommend Star furniture to others. I will also come back for dining set.
• MR

  Mary Jo Russell

  Oct 21, 2025
  5.0
  We had a wonderful experience w Naja! Bought a Hunter sofa and she was very helpful in picking the leather and finalizing the details of our new sofa - Mj and Evan Russell
• LN

  Lani Nguyen

  Oct 19, 2025
  5.0
  Martha so great!! She’s very indeed helpful. Patiencely with us. Show us the show room detail of what we need. Great sale person. Thank you
• BM

  Barbara Ellis McAuliffe

  Oct 15, 2025
  5.0
  The selection was very good. The salesperson took me around to see what I was looking for. Good thing, because they were scattered around the store. She was very knowledgeable & accommodating when it came time to purchase. And the item was on sale!