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Melisa Mayville
Aug 6, 2025
As first-time parents, our experience with this office fell short of what we needed.
At our first newborn visit (4 days after delivery), we saw an APRN. There wasn’t much guidance offered, and a couple of comments stood out—in particular, “It’s been a while since I’ve had a newborn, so I’m not sure,” and “You know… it’s a newborn.” As brand-new parents, those responses weren’t exactly reassuring.
When checking out, we were asked when we’d like to schedule the next appointment. We replied, “Whatever the doctor recommends—he’s a newborn, and we don’t know the protocol.” They scheduled us a week out, which ended up being too early for the two-week visit, according to the APRN at our next appointment.
The second visit was more helpful. A different APRN was more thorough, though there was some confusion when she advised that our baby shouldn’t be eating 2–3 oz at every feeding. Our baby is an active eater with no spit-up issues, so we were unsure what to do if he still seemed hungry. After speaking with other pediatricians, we learned the general advice is: if the baby is hungry and tolerating feeds well, it’s fine—just pace the bottle.
The third (and final) interaction is what confirmed this office wasn’t the right fit. We were told to watch for signs of labored breathing, like pulling at the chest or ribs. When we noticed something that looked concerning, we recorded it and called the office, asking if the doctor could review the video to determine whether we should move up the next appointment or go to the ER. The front desk told us, “We don’t take videos.” When I asked if we could email it, they said, “We just do paper—no videos.” After checking with the doctor, the response was: “Dr. Patterson says we don’t do videos. If you’re concerned, go to the ER or schedule an appointment.”
Ultimately, this practice just wasn’t a fit for us. If you’re a new parent looking for proactive communication and a pediatrician who’s open to answering questions, I’d recommend looking elsewhere.