Sportsman's Warehouse

Reviews

• MM

  Michael McManigal

  Aug 13, 2025
  1.0
  The absolute worst customer service ever. I wish that I could home them zero stars . I purchased a firearm from this store. A month later the store returned the money through the Sezzle, which was how the firearm was payed. When I received the email that the money had been refunded because “customer changed mind’ I immediately went to the store. I was told that if I had not come in to explain and let them know, they could not have done anything. They stated that they appreciated the honesty and admitted that the fault was theirs due to not following procedures. The employees were very helpful and I left the store with a positive experience.The next day I was contacted by their customer service department. I was told I needed to pay for the firearm with a credit card immediately. I told the representative that I would like to put the firearm Back to the original method of payment. The representative said just redo the purchase through Sezzle, which I did immediately. The next day I received another call from their customer service stating that I needed to pay for the gun . I told them I did exactly what the representative the day before advised me too. I was told that this was wrong at that they set it up for an additional purchase of another firearm. At this point it was apparent that their customer service department was clueless of what customer service meant. While explaining my frustration, I stated that this whole ordeal was “bullshit” at which point I was told to refrain from vulgar language and was hung up on. I contacted the customer service department again and explained the situation( the fourth time) and ask if I can just return the firearm. I was then told that it was out of the return date. I have tried to be honest and do the right thing even though none of this was my mistake. This company could possibly be the absolute worst that I have ever dealt with. I would advise everyone to steer clear of this company, especially online firearms purchases.The service is horrible, the prices are high and if they make a mistake they will throw their customers under the bus. Again, this is the absolute worst customer experience I have ever been part of and not only will I never again give them my business but will advise everyone I know, to do the same..
• NH

  NewlyWeds HalesYa

  Aug 11, 2025
  5.0
  Excellent store and excellent management. I tried to return defective kayaks in Heber location and was treated poorly. Completely opposite experience with Tooele store. They care about there customers and I will be going back often. Love this store.
• RS

  Regina da Silva

  Jul 11, 2025
  5.0
  You can find everything you need for your outdoors activities!
• EB

  Easton Bonham

  Jul 9, 2025
  4.0
  Great store. My wife wishes I didn’t come here so often😂 Easy to find what you need great selection for the size of store.
• DS

  D Smith

  Jul 3, 2025
  4.0
  I'd not really been in this store since it's opening, until recently when my grson began taking up fishing, now we're in here 2-3 times/week. The store is well equipped with everything we've been in search of, it's well stocked and organized. The employees are very friendly and helpful. We took in a few rods to have new line put on and they were great to help us. They also taught us how (my hubs did all the prep work), to put hook/sinker on one rod, so we could do the others. FYI.....THEY ALSO HAVE LIVE BAIT. Their prices appear to be reasonable/in line with what they should be. I really enjoy the neighborhood feeling of a smaller store and friendly employees. We've now learned to enjoy the ease of a quick stop, run in, pick up things and happy, friendly service.