Spirit of America Federal Credit Union

Reviews

• P7

  Paul 70stastic

  Oct 23, 2025
  1.0
  Disappointing. I've been a member here for 25 years and the quality of service has steadily gone down. It's become a nuisance to do any business with this branch and I end up spending a lot of money trying to work around their arbitrary rules and impositions. It shouldn't be difficult to move my money but Spirit has found ways to underperform. (Response to response from owner) = Not having access to my money when I need it is only part of the customer service problems here. I requested new checks and was repeatedly issued checks with my name misspelled on them and had to keep driving in to request new checks. I was issued a new debit card and the card was inoperable on delivery and I was told I'd have to pay to get a new card. I had to drive in again to request a new card to actually get a functional card without paying needlessly and was told I'd have to wait weeks to get a new card if I wanted to keep my same card number. I waited weeks and still was issued a different card number and had to go through every company on my autopay list to change my card info. I also was never informed that my debit card is not a "real" Visa card and there are random things I can't buy with it, including using it to pay for rental cars. I was denied service when paying for a rental car when my daily driver was totaled by another driver and the lack of rental car availability cost me about $7,500. The lobby has been closed to public access for over 5 years and I have to buzz the door each time and answer a questionnaire to be allowed in each time. There is no reason to make accessing my money that difficult. Do better
• FF

  Fishscout

  Jul 5, 2019
  5.0
  Been with them for 5 years and had no problems with them. Received car loans through them and have a savings account with them they are friendly and easy to work with.
• LI

  Lynn Irons

  Dec 7, 2018
  5.0
  Spirit of America not only has great deals on loans, they have the best staff of any bank I have ever dealt with. They truly care about all their members! They will always try to help you with your needs and tell you ways to raise your credit scores. They do lots of events for members family's throughout the year aand collect items for kids in need at Christmas time. They really do have great values and ethics!