Snappy Tomato Pizza

Reviews

• DF

  Donna Blum Fahey

  Sep 7, 2025
  5.0
  Always have friends & family over to watch the Bengals. Tried Snappy The Beast this time. When I ordered the pizza, the guy who took the order was friendly and knowledgeable and easy to understand. Pizza came in 30 minutes and plenty for our group.
• SL

  Sheila Lewis

  Sep 2, 2025
  1.0
  Crooks!!!! Ordered online and was charged twice. I s/w manager Edna about it she was rude as hell! Not only did she hang up on me but when I went back to store she was rude and refused to give me my money back!! The food was good but I won’t ever order from them again unless have cash! Save your money and go somewhere where they know how to treat their customers!!!
• MK

  Mike Kendrick

  Aug 5, 2025
  3.0
  Just picked something up for ftiends.
• KN

  Kristine Noble

  Jun 25, 2025
  5.0
  I order fairly often (I think). I've only had one issue and that was last week. When I called, I was met with a little bit of push back by the manager I had originally spoke with. This was disheartening for several reasons. 1. Im not one to complain, especially with pizza because I worked in pizza for a very looong time, so I completely get it and respect it. 2. Personally, I was having a pretty crappy day and the order being wrong just added to my disappointment on a day that didn't need anymore. 3. We don't go out to eat, we don't doordash, and so when we do order, it's with the little bit of extra money we have to spend on places that give good, timely, professional, and quality food and service. And do so repeatedly. Snappy hits all the marks for us. Instead of talking through a resolution with me, I was passed on to another manager where I still wasn't satisfied with the result we had received in making things right. I was told I could call in the morning to speak to the GM if I'd like and I was fully prepared to do so because I felt like it was crap to be told something couldn't be made right for a customer who orders as frequently as we do. I wasn't looking for free food, and I wasn't looking for a full refund or credit, just the issues I had with the order. The next morning I started to call and thought to myself, I truly DO get it, stuff happens. I also considered it was likely around shift change and sometimes stuff gets mixed up or lost in the shuffle and after factoring in my lack of patience that day, I said screw it. Im not calling, it wasn't worth me raising a stink over. It was a medium pizza and the next day it didn't matter anymore. Fast forward several hours and I'm in the car with my young son and we get a phone call. I answer (hands free!) And was met with the 1st manager I spoke to the day before. She called to apologize and make things right because I was disappointed, dissatisfied, the day before. I was floored and additionally super happy because of the good example and work ethic that was demonstrated before my young son! His dad and I met doing pizza 18 years ago. So he knows our background, knows the hard work that goes into it, and learned a valuable lesson in how to handle and care for the people who make your business go and grow! Turns out, the day I made the complaint, was her FIRST SHIFT MANAGING! It took me back. I started as a hostess and worked every position in between until I was finally the General Manager at not 1, but 2 pizzerias. I felt horrible that she had to deal with me that day, but the following day, the former manager in me couldn't have been more proud of her and the crew from top to bottom at Snappy. Y'all got me for life. And I'm so sorry I didn't catch your name young lady, but kudos to you, good job, thanks for calling when you did.
• AD

  Ann Dickerson

  May 14, 2025
  2.0
  I've yet to have an order come 100% correct, whether that means all items correct or unburnt food