About
Utility Company
Sacramento Municipal Utility District is your electric service. That means we work for you through your locally elected Board of Directors. For over 70 years as your community-owned, not-for-profit electric service, we’ve delivered on a fundamental promise: to provide you with safe, reliable electricity at affordable rates. We’ve been committed to serving our community because we’re part of the community.
Location
Hours
Reviews
3.5
221 reviews
5 stars
119
4 stars
16
3 stars
10
2 stars
8
1 star
68
What are people saying?
AI-generated from customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of SMUD's customer service representatives, highlighting their willingness to assist with billing and payment issues.
Billing Issues
Numerous reviews expressed frustration over high and confusing bills, with some customers reporting unexpected charges and difficulties understanding their billing statements.
Power Outages
Several customers reported frequent and prolonged power outages, often expressing dissatisfaction with the response time and communication regarding outages.
Rate Increases
Customers voiced concerns about rising electricity rates, with some feeling that the increases were unjustified given their energy usage.
Community Support
Positive feedback highlighted SMUD's efforts to support customers in financial distress, particularly during the pandemic, with programs aimed at assisting those struggling to pay their bills.
- ACA C4 days ago1.08 days I they didn't receive my money order charge me $1000 bucks for late fees what a bullshit
- TWTori WillsOct 8, 20255.0Smud is amazing. They're always helpful and always have worked with me when I'm struggling to pay my bill. The customer service experience is by far the best I've ever receive. And I'm 59 years old so that says a lot.
- PSPrathewa SinghSep 14, 20251.0Flag was flown all the way high up. Not at half staff which was ordered by the president on behalf of Charlie Kirk. That is just disgraceful and Disrespectful.
- JLJeff LundbladSep 4, 20255.0Walked in. Walked up. Made a payment and walked out in less than three minutes. SMUD is extremely helpful with payment arrangements and assistance with discount programs.
- SHSardar HabibAug 14, 20255.0SMUD, Sacramento municipal utility district covers most of the greater Sacramento region including Folsom city to provide electricity. You can pay your utility bill here, have a meeting with the expert in regard to home improvement or energy efficiency. Once a week an open desk is available where you can submit you EAPR application in person or issues in regard to your bill. SMUD website is also user friendly and there are a lot of rebates available for energy efficiency upgrades. SMUD electricity rates are cheaper than PGE but they can be a lot better.