Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.
Overall, customers praised the burgers for being delicious and fresh, though some noted inconsistencies in quality and preparation.
Service
Many reviews highlighted friendly and attentive staff, but there were also complaints about slow service and rude behavior from some employees.
Cleanliness
While some customers found the restaurant clean and inviting, others reported issues with cleanliness, particularly in the bathrooms.
Atmosphere
The atmosphere received mixed reviews; some found it welcoming, while others described it as lacking energy or needing a deep clean.
Pricing
Customers noted that while the food is good, some felt the prices were high for the quality received, especially with recent price increases.
EC
Emmett Cox
2 days ago
5.0
Fresh hot burgers and nice store staff was trying but understaffed
CE
Chassidy Esken
Oct 28, 2025
1.0
I never do reviews on anyone even when I have bad service but I’ve tried to give this place a chance 3 times. The first two times I actually ordered food after the horrible customer service & the food was not worth it as I thought. This last time I didn’t even get a chance to order my food because the young dark skin girl with piercings all over her face at the counter was so obviously annoyed that she had to take orders that I got greeted by a big sigh and her putting her head between her shoulders so I decided to not even bother wasting my money. This place sucks lol
LW
Lydia W
Oct 28, 2025
1.0
They were out of black bean burgers, no other veg option. I find it hard to believe they were out of the most uncommonly ordered burger option, seemed like they just didn’t want to deal with it
JD
Justin Donaldson
Oct 26, 2025
3.0
We chose to dine in at smashburger, the cashier was very polite And explained some of the seasonings And differences between smash fries and regular fries, etc. We ordered our food and while waiting we were seated at a table with a partition. I happen to look over and there were two cockroaches on the wall One of the roaches went back up under the partition but the other one was still peeking his head out so I was able to take a picture of it. We went and got the manager and was trying to be discreet about it, but she seemed like she just did not care so my girlfriend walked her over to show her where they were so that they could possibly treat for them or remedy the situation (of course at a later time) and the Cockroach was halfway down the wall fully visible at that point. But again the manager did not seem like she cared in the least. So we changed tables to two open tables in the middle of the room. Received our food which was very good. Ate quickly and then left. I realize that most restaurants do have bugs or roaches, And they could come off of trucks or deliveries etc. But either this restaurant is fully infested and the manager already knows it or she does not care. That was our main concern. They do spread quickly, so we thought this would be something that they would want to know about so they could take care of the situation, but I guess not.
SG
Steve Gurney
Oct 19, 2025
5.0
One of the best burgers I've had in a long time. It took about 10 minutes for my buger to get done. Put that together with the appearance and taste and I'm guessing that it was cooked when I ordered it and it tasted like real meat. The fries were very good as well. It was a little place,but it was new, clean and well maintained. When we walked in the young man at the cash register greeted us and actually looked happy. Short answer...I'm going back and get me another burger!