Smashburger

4.3
547 reviews

About

Burger JointRestaurantIce Cream ShopChicken RestaurantAmerican RestaurantFast Food Restaurant
Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Smashburger
5920 Kingstowne Center, Alexandria, VA
22315, United States

Hours

Reviews

4.3
547 reviews
5 stars
391
4 stars
41
3 stars
32
2 stars
27
1 star
56

What are people saying?

AI-generated from customer reviews

Food Quality

Customers consistently praised the food quality, particularly the burgers and fries, noting them as delicious and satisfying.

Service

While many reviews highlighted friendly and attentive staff, there were significant complaints about slow service and disorganization during busy times.

Cleanliness

The restaurant was frequently described as clean and well-maintained, contributing positively to the overall dining experience.

Staff Performance

Specific staff members, particularly Nora and Anderson, received multiple commendations for their excellent customer service.

Atmosphere

The atmosphere was generally described as casual and inviting, though some customers noted issues with temperature control due to a malfunctioning AC.
  • EB
    Erika B
    3 days ago
    2.0
    My burger was cold and tasted old. You can clearly see where they left American cheese on and threw cheddar on top. Additionally they tried to wipe the sauce off they mistakenly put on. I've been here 3 times in 2 weeks and I doubt I will make another trip soon...
  • TB
    Taylor Bryant
    Nov 1, 2025
    5.0
    I typically drive out of my way to come here to eat burgers. The patties are slightly charred and have the best flavor of any burger joint in the area. Highly recommended!
  • EM
    Elena Manrique
    Oct 30, 2025
    5.0
    It's the first time I visit a Smashburger and I have just put in my order... I'm just leaving a review to nominate the employee Jack for an award, raise, and promotion because I have never seen someone work so hard in the food service industry. 30 October 2025, this guy was manning the whole front by himself and doubling as a cashier with a flawless awareness of food handling and excellent costumer service. The place was packed and he did his absolute best 👏🏽👏🏽👏🏽 in two different languages.
  • CM
    Caesar Mulan
    Oct 30, 2025
    1.0
    Took over 2 hours for all of our food to arrive at our table, which is ridonkulous, esp with kids being impatient. Cant say it was worth the wait although the chilly cheese fries were decent. Definitely wont be coming back.
  • AM
    Andrew Mueller
    Oct 23, 2025
    5.0
    First time eating here...Will be doing so again real soon. 2X Colorado Burger is what drew me in and Good LORD it didnt disappoint! Not very spicy, but definitely delicious. Got a single Original Smash (whichever has the smash sauce). Fantastic. All the toppings and cheeses and buns are super premium...especially the pickles. The sides are great too. Standard fries are maybe my new favorites? But the option to order brussels sprouts is is just awesome. And they're perfectly executed as well.