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Smart Start is the #1 Ignition Interlock Device provider in Jacksonville with same-day installation available for your vehicle. We’re a convenient and affordable North Carolina IID supplier located in West Jacksonville at 406 S Marine Blvd with mobile services and price matching available to give you the best value. Our reliable customer service experts and licensed technicians will make your IID device experience quick & low stress. Smart Start is ready to schedule your Ignition Interlock Device installation in Jacksonville. Call our West Jacksonville location & talk to a Program Advisor, who will help you schedule an appointment for your IID installation, calibration or removal.
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- Credit cardAvailable
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- Onsite servicesAvailable
Location
Smart Start Ignition Interlock
406 S Marine Blvd, Jacksonville, NC
28540, United States
Hours
Reviews
4.6
41 reviews
5 stars
36
4 stars
1
3 stars0
2 stars0
1 star
4
- LSLindsay SimsSep 11, 20255.0Ron has great customer service. Super easy and fast during calibrations.
- LCLilly Grace CableMay 7, 20255.0I am not giving 5 stars to Smart Start…. Yet to a specific man who works there. I had my interlock installed for over a year and today I finally had it taken out. My life is starting a-new. While I am glad not to be going back to have calibrations or having to pay those outrageous rates…TRAVIS at the Jacksonville NC location was a rockstar. He absolutely helped me out every chance he could. He is incredibly down to earth and isn’t judgmental at all. He’s funny and interesting to talk to while you’re there getting calibrations/ other services done. He is very efficient at his job and made things incredibly speedy! Thank you Travis, for all your much needed assistance and your dedication to clients. Keep up the superb work, friend! - Lilly Grace Cable
- CSCarri SalomoneAug 30, 20215.0Customer service at this location is amazing. My vehicle caused a lot of problems for Tye during the installation but he stayed professional, patient, and cared about doing the job correctly. Very impressed.
- ASalicia stubenrauchAug 18, 20191.0On Friday, 8/16 I reached out to a general phone number for smart start. I waited on hold for over 39 minutes and no one answered. I called again, someone answered and the call was disconnected somehow, after waiting for a call back and never receiving one I called again and left my number in a “queue” for a call back. I never received any call back, therefore I decided to call the direct phone number provided for the facility I wanted to drive to. I waited for over an hour while the tech was at lunch (completely understood), except when I arrived (after leaving work to drive there from an hour away, surf city to Jacksonville NC) their internet was down. I was referred to another facility that was 1.5 hours away from this location. This was completely unacceptable, it’s not the tech fault what so ever. The customer support team should have been able to return my calls, or contact me back and inform me about the details, hence why I attempted to call first! I wasted near 2 plus hours to get my device recalibrated but was unable to do so. I am near the final “service lockout time” due to this being on a Friday, I will attempt to go on Monday morning (tomorrow) and I surely hope their “internet” is up again. This was a huge inconvenience, I moved here from Texas with this unfortunate device. I was able to always take care of any/all issues I have had, including my appointments being on time in Texas. I truly hope these issues become resolved, otherwise I will ask for a removal and locate a different company.
- RHrobin humphreyApr 4, 20195.0Very good service with positive attitude and helpful about questions.
Frequently Asked Questions About Smart Start Ignition Interlock
What do I need to bring to my installation?
Bring a photo ID and proof of residence in the form of a document verifying your address. You may also be asked to bring any documents that pertain to your case, depending on the state in which you or your program are located. If any other documents are required, one of our friendly Program Advisors will let you know.
How do I know if Smart Start's devices are compliant with my program?
Smart Start is a NHTSA certified Ignition Interlock provider, so we’re able to meet all of the alcohol monitoring authority’s requirements to ensure that you’re compliant within your state or county.
How often does my Ignition Interlock Device need to be serviced?
You will be asked to bring your Ignition Interlock Device in for regularly scheduled services. Call our knowledgeable Customer Care Center to find out how often your IID will need to be serviced at (800) 831-3299.
What do I need for removal?
Requirements will differ by state, but generally your state authority must grant removal authorization before you can have your IID removed. You will then need to fill out the Device Removal Request form on our website and upload any official documentation that may be required to authorize the removal.
Do I need an Interlock Device on all of my vehicles?
Some states will require that you have an Ignition Interlock Device installed on all cars registered to you, but most states will just require that whichever vehicle you drive have an IID installed. Check with your state authority to see if you will need an IID installed on all of your cars.
Does the Interlock Device mess up or hurt my vehicle?
No, Smart Start's Ignition Interlock Device (IID) will not hurt your vehicle in any way. Our service technicians are the best in the business and are able to install on all vehicles, even hybrids and electric cars!
How long does it take to install an Ignition Interlock Device?
The time required for an Interlock installation will depend on your type of vehicle but we recommend blocking off at least two hours to make sure you are prepared to not miss any other appointments or work.
Where can I find an Ignition Interlock Device?
It’s easy to find the nearest Smart Start location on Google or on our online service center search tool. Go to the Locations tab on our website and enter your zip code into the search bar.
How do I use an Interlock Device?
Using a Smart Start Ignition Interlock is easy! When prompted, blow into the device for a few seconds until you hear a click that signals the test is complete.
How much does an Ignition Interlock Device cost?
Exact IID prices will vary by state, but you can find our current pricing on our Ignition Interlock Cost page on our website. Our expert Program Advisors are also available to provide you a custom quote and schedule your installation today!
How does an Interlock Device work?
When you blow into your Ignition Interlock Device, you're providing a breath test sample in order to start the vehicle. The device then measures your Breath Alcohol Concentration (BrAC), and will either say that you passed, need to retest, or failed. You will be asked to take rolling retests throughout your drive.
What can breathalyzers detect?
Breathalyzers only measure your Breath Alcohol Concentration (BrAC).
Is an Ignition Interlock the same as a breathalyzer?
Ignition Interlock and handheld breathalyzers both test your Breath Alcohol Concentration (BrAC), but an Ignition Interlock Device is only installed in vehicles and prevents the car from starting if there is alcohol detected. A handheld breathalyzer only detects alcohol and may tell you the concentration.
Can I unplug my Ignition Interlock?
Check with your state authority to see if you are allowed to unplug your Ignition Interlock before doing so.
Can someone else drive my car?
Yes, but whoever is driving the vehicle MUST take a breath test and pass before driving. Any failed test will still be your responsibility.
How do I schedule an appointment at a service center?
Although Smart Start strives to accommodate each customer’s schedule as best we can, you must schedule an appointment to install an Ignition Interlock Device. An appointment ensures that Smart Start has all the relevant information for you and can provide exactly what you need to fulfill your restricted driving requirements.You can fill out our online form to schedule an appointment, or call (800) 831-3299 to speak with a trusted Smart Start Program Advisor today. In some cases, same-day installation appointments may even be available.
Are there additional fees applied to do a same-day installation for my IID?
There are no fees to accomodate same-day Ignition Interlock installations. To find out the exact Ignition Interlock price in your state, call (800) 831-3299. A Smart Start Program Advisor will help you determine the exact amount for your area of residence, but know that we always strive to give you the best value and the lowest cost in your total Ignition Interlock package.
What kind of vehicle can an Ignition Interlock Device be installed on?
Smart Start’s Ignition Interlock Devices can be installed on most vehicles, including many electric and hybrid vehicles. Smart Start's Interlock Devices are also compatible with some motorcycles. If you have questions about installation, reach out to our Program Advisors at (800) 831-3299!