Small World Pediatrics

Reviews

• JP

  Jessica Park

  Aug 16, 2023
  1.0
  I actually really like Dr Jimenez but unfortunately, I will be finding a new Dr for my children. The front desk staff are short and condescending. I agree with another gentlemans review that the wait time at this Dr office is ALWAYS long. My son has a complicated heart condition and sees a Cardiologist 1-2 time per month where he receives an EKG and echo and a regular wellness visit at this office takes just as long if not longer. My son also had open heart surgery a few months back and the hospital didn't require a mask, his cardiologist doesn't but this Dr office does and if you don't have one (cuz who still does?) they charge you for one of theirs, guess they don't make enoughy money from charging our insurance for everything else.... I'm not quite sure where you got your timeline from in regards to my original review but we didn't leave till almost 1:00 p.m. that day. My biggest concern with your response is how you did not address the fact that your front desk staff is ultimately affecting your entire office. I'm not the only one to have commented on their demeanor and behavior. If multiple people are leaving negative reviews about your front desk staff maybe there's a deeper issue that needs to be investigated...
• CM

  Chrissy M

  Oct 11, 2022
  1.0
  Even though they are listed as a participating provider they are not accepting any patients with my insurance and haven't updated their panel to reflect this. They simply turned me away and told me to call my provider. Update: I will not remove this 1-star review as the phone service (shown below) that I received was terrible; no explanation, no compassion, and so rude. *Ring-Ring* SWP: "CHEERFUL GREETING" 😁 Me: Hi, my child's insurance has your office listed as the PCP and I'd like to schedule an appointment.😁 SWP: *Politely requests child's insurance information😁* - We aren't taking patients with this insurance.😑 Me: 😯But this is what the insurance assigned, they would assign a place that doesn't take my insurance?🤔 SWP: I don't know what the insurance does, but we aren't taking these new patients.🙄😒 Me:🤨 But this isn't a new patient they are supposed to be active since September, and are supposed to be registered as a patient. I just received my card and was trying to make the intake appointment.🤨 I don't understand why the office listed as the PCP is refusing the patient. 🤨What is going on? SWP: 🙄Well, you're just gonna have to call your insurance, because they're not going to be seen here. 😒We haven't been taking those patients for months.😏 There's nothing more I can do for you ma'am. Me: So the insurance made a mistake in assigning this office? 🤯 SWP: 🙄You need to call your insurance ma'am. We are not the insurance company. Have a nice day ma'am. 😏 ~~~~End of call~~~~ (I hung up) ***All of the emojis are to show what was conveyed and the tones used*** SO AGAIN I WILL NOT REMOVE THIS ONE-STAR REVIEW, AS THIS WAS MY SERVICE EXPERIENCE AND THIS OFFICE FELL EXPONENTIALLY SHORT OF PROFESSIONAL AND COURTEOUS.
• KA

  Kimberly Anne

  Apr 29, 2021
  1.0
  DO NOT RECOMMEND!!!! Edited to respond: I am not a robot, nice try though. I just called your office today, April 30 at 3:20 pm to discuss and received no answer.
• EP

  Elisabeth Perez

  Jul 24, 2018
  4.0
  Dr. Jimenez has been seeing my children since they were born (12 & 9 now). The girls have always received great personal service. He takes his time with his patients. That may be the reason for the long waits, but in the end he has your child's best interest in mind. We are now seeing Dr. Silva for physicals and my girls love her. She is very personable and kind.
• RA

  Robyn Alicea

  Jul 19, 2018
  5.0
  We really love Small World Pediatrics! We’ve been taking our oldest daughter here since we moved to Wesley Chapel in 2010 and now we take our new baby here as well. Dr. Jimenez has always been so kind and really listens to our concerns and explains everything to really put us at ease. Now his wife, Dr. Silva, works with him and she’s just as awesome! They’re both very thorough and are really good about squeezing us in for sick visits and last minute appointments. I would recommend any family to make Small World the place to take care of their little ones!