SIXT Rent a Car Orlando Airport

Reviews

• BG

  BROOKLYN TV GUYS

  5 days ago
  3.0
  We were originally promised a full-size Mercedes C-Class when we made our booking through Expedia. However, when we arrived for check-in, the only car offered at the same rate was a small 2-door BMW coupe, which could never fit five people. After waiting another 30 minutes, the app then offered us a mid-size Volvo, which was better, and we decided to take that car. They also offered a Mercedes C-Class, but only for an additional charge of $17–$70 per day plus taxes and fees, which was far too expensive. Since it was already 8 PM, and we had just arrived on vacation, we didn’t want to waste time filing complaints, so we accepted the Volvo without any extra charge.
• BX

  Betty Xoxo

  5 days ago
  1.0
  This is my review I posted on yelp the night of the issue with more minor detail added to clarify. Had a great customer service experience purchasing the rental from Addie. (Ashley on the survey) Then the car stopped working because the key fob died and the car won't start and the person named grace I'm dealing with currently is horrible. She told us our option is to walk to the nearest store (two miles away) while my phone was dying to purchase new batteries for the key then try again. No other questions about the issue, instructions etc DISCLAIMER I was parked at the lot for 25 min while I went to go purchase a perfume. And got there after eating at a Brazilian bbq 3 miles away, it’s not like the car was parked there for hours on end. I simply got back and (see pic below) the car kept flashing “key not detected while still being able to play the radio+ lights at full blast. Terrible attitude from the call center . She tells us that we’d receive a text or call from the tow when they’d tow the rental, I had to call back and confirm that they’d have a tech or a replacement sent out about thirty minutes later after wondering how a tow would enter the parking structure since the clearance was low then bring quoted 2-3 hours I'm stranded in the middle of nowhere in a parking lot of the fourth floor for 2 hours. Still no response for when the replacement will be here. These cars were not checked when rented to us. That sucks that it's a budget company, 699 w deposit total for a week and I'm literally stuck in the cold with no option. At least could have offered me an uber to my hotel while I'm waiting. But instead I'm standing in the cold. Update I'm still standing in the cold and after calling and being transferred to a call center in the Philippines they quoted me 3 more hours. They won't allow me to cancel the reservation so they can tow and told me I can't go to my hotel via uber and wait. I have received no confirmation, no text or email to confirm that help is on the way Update #2 it's now an hour after the last update and my phone is about to die Update #3, it is now the morning after as my phone had died, the company brought me a new car via a third person towing company. I had called sixt back to tell them that the car was in a parking lot and there would be a 7ft clearance only and whatever tow they send should be able to accommodate that around 10:30. All this started at 8:30 pm, at 11:46 the tow with the new car finally arrived. The person driving the tow with BME towing was really nice. I had to meet him in the front since his car wouldn't clear the parking lot and then drive the new vehicle to the old vehicle. A new contract for a new rental was sent and they put my return time for 8:48 am in the morning without consulting me for the day I return it. To top it off after having to drive another 25 min back to the hotel in the dead of night. I used their automated system to change the drop off time and now have to pay an extra 60 dollars because sixt call center didn't confirm my drop off time. They just filled out the new contract information on their own taking whatever liberty they would like without me on the phone. Overall the communication is horrible, they didn't explain the process, I had no idea a new contracts being made or if someone is being sent out with a whole new actual car until someone from a third party showed up. Why didn't the third party have anything for me to sign when they arrived? Do better. Seriously. I spent hours of my hard earned vacation time seriously stressed out in the dead of night. Thank goodness I didn't have children with me Again, the first person we encountered with the company made us think “wow what a great company” and then when an actual issue happened that was NO FAULT OF MY OWN the crude side of their call center came Out.
• JH

  Jordan Harrison

  Oct 27, 2025
  1.0
  License number printed on receipt was incorrect causing some missed tolls. I made them and Visitor Toll Pass aware the same day. I was told this was made note of and the person at SIXT said just because FL- was added it should still route back, and to contact if I had any issues. Even before any issues arose I emailed support after my return and was told it was being researched. A week later I emailed back and got no response. Fast forward to a week ago I got an email saying I owed money for the missed tolls. I emailed back and have been ignored. Terrible customer service. Make sure you don't trust the license plate number on the receipt! Go by what's on the car because this billion dollar corporation will not write off a small amount of money to keep a customer.
• TB

  Thomas Berube

  Oct 25, 2025
  5.0
  I recently had the pleasure of being assisted by Adrian at the exit gate of the Sixt car rental location, and I could not be more impressed with the level of service he provided. I had an issue with my original vehicle and needed to exchange it, and Adrian made the entire process effortless. There was absolutely no wait time, and he handled everything with professionalism, efficiency, and genuine courtesy. What stood out most was the time Adrian took to make sure I was completely comfortable with my new vehicle before leaving the lot. He noticed that I was unfamiliar with a few of the features and patiently walked me through each one, making sure I understood how everything worked. His knowledge, clear communication, and willingness to go the extra mile made a real difference in my experience. It is rare to encounter customer service at this level. Adrian truly represents what excellent hospitality and attention to detail should look like. Because of his outstanding assistance, I left feeling confident, valued, and very satisfied with my rental. Sixt is fortunate to have someone like Adrian on their team.
• MS

  Mohamed Sayeh

  Oct 20, 2025
  5.0
  The rental experience at Sixt was absolutely perfect! Andrew was a brilliant and smart guy — he helped make this the best rental experience I’ve ever had. He handled everything very quickly and gave me a detailed explanation about the prices, the car options, and all the details I needed. He helped me explore several choices between electric and gas vehicles until I found the one that best matched my needs. He also explained the full price breakdown and all available options clearly. Even for the way to the parking area, he gave me a detailed explanation on the way to the parking step by step so I could pick up the car without any questions — it took less than five minutes in total! Before that, I had been waiting in line for about 50 minutes at another company (Avis) and couldn’t even get my car — plus, their prices were much higher. The car I picked up was very clean, full-options, and almost a brand new car. I enjoyed driving it. I highly recommend Sixt to everyone. I will definitely rent from Sixt again. Compared to my Hertz rental last week, I still prefer Sixt and plan to choose them for all my future trips around the world. I’ll also recommend Sixt to all my friends. It was truly an amazing experience — special thanks to Andrew for being so smart, polite, and helpful!