Sims-Lohman Bridgeville Kitchen Showroom

Reviews

• JV

  John Howard Ross V

  Sep 16, 2023
  5.0
  I am very impressed and happy with our Kitchen & Bath partner, Sims-Lohman (Bridgeville-Pittsburgh). They have great customer service and professional experts with years of experience to help homeowners with design, selection, and logistics. Tim Smith is Sims-Lohman’s Representative for our organization at Ross Construction Firm, and his thoroughness and knowledge is greatly valued and sincerely appreciated. The showroom is beautiful - featuring a phenomenal product portfolio with numerous options and themes to help homeowners achieve their goals and vision. It’s a pleasure doing business with them.
• KT

  Kristen Talerico-Smallwood

  Oct 24, 2021
  2.0
  We had our granite countertops installed 2.5 years ago and today our under mount sink has detached from the granite. This should not happen and is definitely a fault of the installer, Cody Darrien. We will be calling the store tomorrow to see when they can come out and fix this major issue.
• SL

  Scott Ludwig

  Sep 26, 2021
  1.0
  My experience with Sims-Lohman lasted more than 9 weeks when it should have been completed in 3. Starting back on July 19th, we discovered that the slab we bought back in March was no longer available and it was unknown when it would be available, if ever. I had to take a day off to travel to the Cosentino warehouse and see the recommended comparable slab only to have the wrong slab show up at my house over a month later. After two more weeks of a back and forth communication with Sims-Lohman and Cosentino, they agreed to give me what they showed me at the warehouse after trying to charge me "2 tiers more in price" when they said the price was comparable to the original slab I originally purchased. Heather at Sims-Lohman tried to tell me that our 2nd choice was a "Home Depot Exclusive" and our order was through Lowes so we couldn't get it but Veronica at Cosentino said it was available to us. Apparently Heather doesn't check the available options for slabs more than once every 7 years which is how long she has been in the business. Her demeanor started off professional until we had issues with the slab that arrived to install, then she got really defensive and would hardly let you get a word in. I got the impression that her Dad owns the company with how her attitude changed. After another month of waiting for the error to be corrected and the right slab to arrive, we finally had our counters installed on September 24th, after they had to change the install date again from the 23rd for whatever BS reason they gave me. I had to take the day off from work on the 23rd for the install so I wasted another day off for Sims-Lohman. Luckily my wife was available for the 24th install date. The installers were great and professional, very apologetic towards my wife and they shared a laugh over the note the received from their schedulers stating that the client was "not happy" with the change of schedule. Overall, the installers are 5 stars, Heather and the rest of the company is a soft 1 star. I have 2 coworkers and 1 neighbor that shared their own horror stories about Sims-Lohman only after I shared my own. Had I known their stories I would have entertained a different option. Don't let this review dissuade you from choosing Lowes as your remodel option either, Lowes was very helpful and professional throughout this process as well, it's just too bad they do business with Sims-Lohman and Cosentino as their partners.
• DZ

  Debbie Ziegle

  Apr 18, 2021
  5.0
  I had new countertops & sink installed this week and just wanted to say thank you & great job. They took out the old laminate in minutes and had the new granite installed in just about 2 hours. The 2 young men were very professional and didn’t waste any time. Love the new countertops. Definitely a happy customer.