Sierra Express Car Wash

3.7
739 reviews

About

Car Wash

Location

Sierra Express Car Wash
2331 Kietzke Lane, Reno, NV
89502, United States

Hours

Reviews

3.7
739 reviews
5 stars
370
4 stars
133
3 stars
47
2 stars
46
1 star
143

What are people saying?

AI-generated from customer reviews

Service Quality

Many customers reported poor workmanship and incomplete cleaning, with several stating their vehicles were still dirty after service.

Customer Service

Feedback highlighted unprofessional and rude staff interactions, with multiple complaints about pushy sales tactics for memberships.

Value for Money

Customers expressed dissatisfaction with the pricing relative to the quality of service received, feeling that they did not get what they paid for.

Staff Performance

While some reviews praised individual staff members for their helpfulness and thoroughness, many noted inconsistency in service quality and lack of training.

Membership Issues

Several customers reported difficulties with membership cancellations and billing, leading to frustration and cancellations.
  • JD
    J D
    1 day ago
    1.0
    I used Sierra Car Wash a couple of times before, however the last time I went in there they broke the touchscreen/radio in my car and their employee even took a video of it failing to respond after they cleaned it. I filled out their report and didn't hear anything for almost 2 weeks when I was told I'd hear back in 3-4 days. After this I went and got a quote to get it repaired thinking they would do the right thing. almost a month after getting the quote to them I didn't hear anything so I reached back out to the manager I was working with. Now they are telling me they didn't do anything wrong and there is no proof it ever worked, meanwhile I had used the touchscreen TO GET THERE to get my car washed the day they broke it! Now I will have to file an insurance claim with my insurance company and make them go after these clowns. DO NOT EVER GO HERE.
  • BF
    Bruce Francis
    Nov 1, 2025
    1.0
    Paid $27.00 for a basic car wash the guy who was supposed to dry my car spent about a minute and then waved me through won't be back
  • CA
    Chris Amaral
    Oct 23, 2025
    1.0
    Poor workmanship After sending photos and discussing with their manager felt like he was shooting me away. He offered $100 back on the $350 detail. I asked him to meet me halfway for doing half ass work as he could not meet me halfway I told him he can keep the charity. The detailed job was a quick vacuum and they only wiped what could be seen from standing up They embedded the plastic vendors with rubbing compound and sent the vehicle out with big white streaks They did tire shine on the trim over dirt so that had to be scrubbed off and reapplied There were several Areas that the buffing compound was not removed they wiped it prematurely before the wax had time to dry The back window was not cleaned. His argument was that I had a spare tire carrier on it. This work was done to a jeep Wrangler two door. It has very flat panel panels and really easy to clean. I will not be going back to Sierra car wash
  • JR
    Jason Roeckel
    Oct 18, 2025
    1.0
    highest price and very poorly cleaned the decanter and filled with insects and the back of the vehicle was not even touched
  • DB
    Daniel Boynton
    Oct 9, 2025
    1.0
    Horrible experience where we got our detail done here and there was smudgies and just look really bad all around the car