Showplace Mattress & Furniture

Reviews

• KS

  Kacey Santos

  3 days ago
  5.0
  The team at Showplace Mattress & Furniture is extremely knowledgeable and helpful. They took the time to explain different options and made sure I found exactly what I needed. Customer service was excellent from start to finish, and I never felt pressured. Highly recommend if you’re looking for quality furniture and a great shopping experience!
• NL

  Nehemiah Leon

  3 days ago
  5.0
  This place is a must visit when you’re looking for a more personal and unique experience when purchasing a mattress. The owner Hugo was very knowledgeable about my sleep type and which mattress would be the best fit for me and my wife. If your looking to support a local small business and with an owner that takes great pride in what he does to create long lasting great sleep for you and your loved ones!! Look no further than Showplace!!! We will be back Thanks again Hugo.
• AG

  Armando Garza

  3 days ago
  5.0
  I had an amazing experience at Showplace Mattress & Furniture! From the moment I walked in, the service was outstanding. Hugo Perez, the owner, went above and beyond to make sure I found exactly what I needed. He truly cares about his customers, and it shows in the way he takes the time to explain options and help you get the best value. Joseph, one of the associates, was also extremely helpful and professional. Together, they made the entire process smooth, stress-free, and enjoyable. I never felt pressured and only supported. If you’re looking for quality furniture or mattresses , great prices, and customer service that makes you feel like family, I highly recommend checking out Showplace Mattress & Furniture. Thank you Hugo and Joseph for the outstanding help, I’ll definitely be coming back!!
• MC

  Mike Cassel

  3 days ago
  1.0
  We purchased a Puffy mattress and adjustable frame from this store because we wanted to support a local small business. Unfortunately, this turned out to be a mistake. Had we purchased directly from Puffy, we would have received 0% interest financing, a 101-night trial, and a 100% money-back guarantee if the mattress did not work for us. We chose this store instead, paid interest on the purchase, and expected that we would still be covered under the manufacturer’s warranty and return policy. When we realized the mattress was not right for us, we contacted the store. The owner, Hugo, flatly refused to allow a return or refund, saying he would only offer an exchange for a different mattress. He claimed that he explained this policy when we purchased, but neither of us recall hearing anything about it, nor did we see any written notice, signage, or documentation explaining that purchases at this store waive the manufacturer’s return and refund policy. This is misleading and deceptive. Most customers would reasonably expect that a product purchased at an authorized retailer would carry the same warranty and return benefits as when purchased directly from the manufacturer. Instead, we were left stuck with a product we do not want, paying interest on it, and unable to take advantage of the generous trial period that Puffy advertises everywhere. We were trying to help a local business, but in the end, we feel taken advantage of. There are plenty of other ways to support local without giving up your right to a refund if the product does not work for you. Our advice: if you want to buy a mattress, purchase directly from the manufacturer so you can get the full benefits, Ours was a 101-night trial, 100% money-back guarantee, and 0% financing. Do not expect this store to honor those benefits because he won’t. He can "honor" the sales but not the guarantee or warranty that they do. He also post pictures of your bedroom without consent.
• JH

  John Hatch

  Sep 2, 2025
  5.0
  Stopped on in to this unassuming store in San Marcos on way back from Austin to San Antonio. Had the pleasure of working with Hugo who has such an incredible knowledge of all things mattresses. He didn't try to push us into the most expensive setup but spent the time to listen to our needs and recommended 3 models to choose from. He basically told me that might be a short term gain to sell the higher end mattress but if not the right fir for the customer, then they won't return, and getting and keeping a lifelong customer is better for both parties in the long run. Needless to say, very impressed with this establishment! 💯