Cleanliness
Many customers noted that the theater is generally clean, but there are ongoing issues with specific theaters, particularly Theater 9, which has a persistent bad smell.
Seating Comfort
The reclining seats are frequently praised for their comfort, although some reviews mention that certain seats are getting old and need maintenance.
Food Quality
While some customers enjoyed the food, many expressed disappointment with the popcorn quality and the high prices of concessions.
Customer Service
Feedback on staff interactions is mixed, with some praising friendly service while others reported rude management and unhelpful staff.
Overall Experience
The theater is generally well-liked for its atmosphere and movie experience, but issues with cleanliness, food quality, and customer service detract from the overall enjoyment.