Shoku Japanese Steak House

Reviews

• HR

  Hannah Rutherford

  Sep 21, 2025
  5.0
  The food is amazing, the best Japanese food around in my honest opinion. The service is great, our waitress was perfect.
• AP

  Amanda Powers

  Sep 3, 2025
  5.0
  I will be going back! The atmosphere was amazing the food was fantastic and the waitress she was an absolute gem. I have never experienced a Japanese restaurant like this. I would highly suggest going and trying them if you haven't.
• JJ

  Jon Jones

  Sep 1, 2025
  5.0
  Excellent meal. Exactly what you'd expect, but done really well. Super sweet and attentive server. Large portion. We are pleased.
• KS

  Kaitlyn Slagle

  Aug 21, 2025
  3.0
  Usually, I have no problem with Shoku. But today, my crab rangoons are EMPTY… all of them…. I dont know what happened but it’s a very sad lunch day.
• AJ

  Ashley Jones

  Aug 20, 2025
  1.0
  Shoku in Blountville has been going downhill for quite some time, but today was by far the worst. I waited a HOUR for a to go order they said would be ready in 30 minutes. They didn't care, they didn't offer me anything for the inconvenience. The staff member told me to have a nice day when I complained, dismissing my time they wasted. It was very disrespectful. While I am there waiting I ran into some of my friends. They go up to pay with their receipts and because the party was over eight they were charged a gratuity fee of 20%, which did not surprise me. But on top of that fee there was a $.53 hospitality fee. When I asked what that fee was for, the cashier said it was the fee the system charged to use it. Not the credit card use fee but the fee there internal system charges to use a Point of Sale System. How is that fair to the customer? We are already struggling to even go out to eat, let alone get more fees added to our bills. Bottom line-Shoku has been less and less customer service oriented for a long time but now they have lost my business entirely and I hope my friends also. No customer should have to wait a hour for a to go order from a business who doesn't care they wasted your time nor should you be charged because that business chooses to use a POS system. So if you do decide to go there be prepared for high prices, an additional .53 cents and possibly a really long wait followed by the kind of customer service that told me to NEVER RETURN.