I was looking for a dealer for my LOPI woodstove insert since my previous dealer retired, it was my lucky day when I found Shippensburg Stone & Supply, they were so friendly, helpful, and professional, and knew exactly what I was talking about and needed, they had to order my fans from the dealer, which was no problem should be here in a week, after about 2 weeks they called to apologize that the parts had not come in and were following up as to why not, long story short fans did not arrive for about 8 weeks no fault of Shippensburg Stone, BUT they were on top of things the whole time, when the fans came in they called me and set up an appointment to install the fans, I had the great pleasure to meet the owner of the company as he was who came to install the fans, very nice, knowledgeable, and friendly man who apologized over and over about the delay, once fans were installed, I asked what I owed him, said not to worry he would have the office send the invoice, later that afternoon very nice girl called me and said there would be no service call charge per the owner, thanked me for my patience thru the whole ordeal ( again no fault of theirs ) and thanked me for my business, It is hard to find a business like this anymore dedicated to the consumer and service orientated and wanting to do the best and right things. This is a business you can trust and rely on and be assured you will be taken care of with courtesy and friendly knowledgeable service. I would recommend this company to anyone needing any of the services they offer, they are awesome people