Ship Smart Inc. In Dallas

Reviews

• CJ

  Colleen Jones

  Mar 15, 2023
  5.0
  Used shipsmart to move a very nice table and four tall back chairs from Hermosa Beach CA to Fort Worth TX. The cost was reasonable, and everything came as expected with no damage. Much better than anything I was quoted from the big cross-state movers.
• VB

  Vyki Bishop

  Nov 9, 2020
  5.0
  We had some pieces that were left to us by our mother who recently passed away. We were out of state and some of the pieces were heirlooms. We had no way to transport them and this company was referred to us by a moving company as it was a small load. It is a hard time when a family member is gone and they made it easier on us. Carly especially, was available when I needed help or information. I recommend that you get a list of what you need moved and make it as complete as possible before you ask for an estimate. It was easy to set up, but the website is not easy to navigate to add items. Bottom-line, they charge based on weight. So unless it is an expensive item you want to insure, it won't matter. Hopefully, you are more organized than I was!
• DL

  Donald Lawson

  May 15, 2019
  5.0
  Ship Smart handle our requests with professionalism and compassion we had a great experience and will definitely use them again.
• AM

  Alex McNeely

  Dec 18, 2017
  5.0
  This company is absolutely FANTASTIC!!!! Great customer service, and always updated me on my shipment. I was referred by a moving company that knew my small move would have been to expensive with them, and ship smart gave me a GREAT PRICE. Thank you so much!! WOULD DEFINITELY recommend!!!!!
• MC

  Max Carritt

  Nov 23, 2017
  1.0
  AVOID THESE PEOPLE. My partner and I moved to Germany and needed to move 8 boxes. We were quoted 1600 for delivery to the curb to our Germany address. A week after they picked up our boxes, they told us it would be $3400 to ship them. I asked why, and they said it's too big because of the extra item we wanted to ship. I said alright well remove the extra item, I'll have someone pick it up and I'll just have them sell it for me. Another week goes by and they say ok well we repackaged it and made it smaller and its going to be $2800, and it won't make any difference if you remove the extra item or not. (still a huge difference in price from the original quote which was based on the square footage). We agreed as we were already in germany and wanting our stuff. After that, the real fun started. I won't type out all of the details, but we wound up calling multiple different parties EVERY DAY SEVERAL TIMES A DAY trying to get things moving. Our items were stuck in customs for weeks because nobody was willing to take the initiative to contact the other parties in germany to give them the correct information. We were originally quoted 6-8 weeks, it took 4 months. We would call and leave messages, and be told we would get a call back and never get one. We would CC emails to everyone involved, and the people at shipsmart / pacific crating and shipping (the larger international shipping company that is somehow a part of shipsmart) and they were absolutely incapable of hitting the reply all button. I felt like I was dealing with absolute children. They are lazy, and will lie to your face. Emily Vokos was the original person who arranged the details originally, COMPLETELY IGNORED all of our other attempts to contact her after she received our payment. We sent multiple emails that garnered no response. Nael (and coworkers at pacific crating and shipping) was incompetent at fulfilling a simple task of hitting the reply all button to the emails we sent to all of the parties involved in an effort to solve the obvious communication issues. TLDR: if you're wanting to ship some stuff internationally, save yourself the time and effort unless you feel like babysitting high school drop outs over the phone.