Shell Federal Credit Union

Reviews

• CM

  Charline McLauchlin

  Oct 22, 2025
  1.0
  I have always loved this bank. I have been with them for many years. Have done 2 personal loans with them to consolidate some debt and both times when completing the loan I was told I had to sign up for their life and disability insurance on the loan in case something happens then the loan would be covered. This charges a certain percentage of your principle each month to be added to the loan. I am on my second loan with them and entering this information into excel to help me keep track of my balances better I found the math was not math-ing. Their %'s are are either not the same each month or they are talking them from a number other than the current principle. I did some research and found in fact that I do not and did not have to sign up for this feature. I was lied to and tricked into this both times and after calling the bank to ask this be taken off I asked why I was told this was a requirement on personal loans when I signed up. Instead of any type of answer or even an apology, the lady tells me I will not be getting a refund. I didn't ask for a refund I asked for a reason. Made me so mad. They have always been so nice here but after finding out I was misled into paying more money on top of the interest rate I am paying and then the banker catching at attitude with me getting defensive over their deceptive practices, I will not be banking here much longer. Completely uncalled for when they were the ones that did something wrong in the first place.
• MM

  Monica Medina

  Sep 24, 2025
  5.0
  Excellent service! ... Having the opportunity to work with a representative such as Miss Lesly Correa who is kind, informative, patient and respectful is a reflection of the high standard of professionalism that this branch provides for its members. She answered so many questions for my sisters, my mom and I without hesitation. I've been banking with Shell FCU for over 5 years and I feel fortunate that I've always had a great experience 🙏 Thanks again Lesly!
• GM

  gayla martin

  Sep 12, 2025
  5.0
  Have been a member for years. Always great service.
• JL

  J Lopez

  Jul 21, 2025
  1.0
  I’s frustrating that no matter which branch you go to, the experience is the same—long lines, minimal staff, and very little regard for members’ time. Something as simple as making a deposit turns into an unnecessary wait. It’s hard to understand how this credit union receives accolades like “Top Place to Work” when it’s clear they’re consistently short-staffed and struggling to meet basic service expectations. It really makes you wonder: what’s the point of opening more branches if the quality of service doesn’t improve? Expanding locations without addressing the core issues just spreads the problem further. As a member, I expect better.
• IG

  Iris Milagros Gonzalez-Casas

  Jun 11, 2025
  5.0
  I want to thank Patricia for putting my mind at ease with my issue. I almost became a victim of fraud. I was so scared 😱 something was going to happen to me with all the emails that I received from "Zelle"!! Thank you, Patricia!! If I could give her 100 stars, I would do it in a heartbeat 💓!! I love my bank!!