Sheehy Lexus of Richmond

Reviews

• MO

  Mark Ogorchock

  3 days ago
  1.0
  I had a very underwhelming experience at Sheehy Lexus of Richmond yesterday. Several items were less than satisfactory. First, I go in to drop off my car. The advisor was nice enough but just assumed I wanted the entire 30K service plan. I had to ask what all was included. I removed a few items that I did not perceive as crucial and saved about $225. I had arrange a loaner vehicle. I waited 25 minutes for that to get completed. Upon my return at about 2pm, there were very few service advisors available to complete my payment. That took another 15-20 minutes when it should be a simple drop off. But the straw that broke my back was the $10 fuel charge. I was told to bring it back with the same gas level or that there would be a charge of $10 per gallon. I put 1.5 gallons into the hybrid. It wasn't easy to see what the exact level was. I was told it was at "91%" when I picked it up. I could tell it was very close looking at the gauge, but I didn't see where to check on the percentage. I'm aware that owning and servicing a Lexus is not cheap. But at the same time I do not like being nickel and dimed in the process. Since Sheehy has taken over this dealership, the service level as declined considerably.
• ST

  Stacey Thomas

  Nov 1, 2025
  1.0
  I took my son to Lexus dealership shopping for his first car. He saw an Avalon that he fell in love with so we asked to Test drive it. Prior to the test drive, the salesman advised there was one minor issue, it had been in an accident. 2017 with 87,000, I have never purchased a car with an accident already so that was really a no for me and the Avalon is no longer being made. The salesperson told me the Avalon is better than the Lexus E350 (not knowing I have one that I pulled up the lot with) long story short I told him we were pre approved with our bank. The salesperson asked my son for his social security number I said no you don’t need that. The sales person said to send the bill of sale he needed our social security number I said no you don’t your trying to pull our credit he was adamant even got his manager to confirm that they needed it. The manager said I was being argumentative and they just want to help but yes they needed our social security number. I refused told them to print the paperwork. I called my bank while I was there to show my son they were lying the bank said they don’t need you social security number to send it. To sum it up, we didn’t get the car and found a newer car with hardly miles. Watch Lexus salesmen like any other dealership! He was very desperate to get rid of a car that owner had an accident in 2024 and traded for a 2025 Es Lexus, the same car he said wasn’t a good car! Lol A Joke
• LG

  L G

  Oct 30, 2025
  5.0
  This was one of the most pleasant experiences I have had while purchasing a car. My sale representative Ab was amazing. I came in looking for an Audi and left with what I really wanted a Mercedes-Benz in my price range. He worked diligently to not only get me what I needed, but also what I wanted. Thanks Ab. You were AWESOME.
• SG

  Shaniqua Gilmore

  Oct 30, 2025
  5.0
  Sheehy Lexus of Richmond never disappoints. Harry and Kiser are absolutely amazing, they always take great care of me and make the entire process smooth from start to finish. I called Friday morning needing service, and they got me in the same day with a loaner ready to go so I didn’t have to wait around. That level of professionalism and customer care is exactly why I keep coming back. Thank you, Sheehy Lexus, for always delivering first-class service!
• WF

  William Franklin

  Oct 29, 2025
  4.0
  I was truly satisfied with the service of finding out why my car shut down on me. They took the time to explain what was going on with my vehicle until everything was working properly. However I had new tires put on my car while it was in the shop and my rims were ruffed up pretty good. I knew I had "road rash" on one rim, now all my rims have road rash. I wish a little more care was taken changing my tires!