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SharePoint Credit Union is a local, trusted, not-for-profit financial cooperative that has been serving members and the community since 1933. As a member-owned financial cooperative, our profits are re-invested into our membership in the form of better rates on deposits and loans. We are always looking to provide the best value to our members, our partner companies, and the communities we serve; the better they do, the better we do. Learn more about our competitive rates, terms, and special offers by visiting our website or a nearby branch location.
Details
- Drive-throughAvailable
- Onsite servicesAvailable
- Free parking lotAvailable
Location
SharePoint Credit Union
3670 Aquila Avenue South, St Louis Park, MN
55426, United States
Hours
Reviews
4.0
76 reviews
5 stars
53
4 stars
2
3 stars
4
2 stars1
1 star
16
- AGAmalia GamboaSep 4, 20255.0Me encanta mi importe a esta mejor que cuando estaba con Bank America gracias
- LBLanaya BakerMay 10, 20255.0The whole process was professional, efficient, informative, friendly and just plain great from start to finish!
- ITIvan TrushinSep 26, 20203.0As a business owner I appreciate the customer service. Though spotty at times, most of the time you get to a real person quickly who can help quickly. However, the check holding process for an established business is absolutely unacceptable. 3 day hold on a 1k check is crazy. Furthermore when confronted about this rule the answers seem to change depending on who you speak to. Also, another item that is never mentioned at sign up is, on personal accounts there is a 1500k daily spend so if you want to buy an expensive item like a bed... good luck. You will have to call the bank and ask to use your money like a good little boy or girl and then they may increase the limit to over 1.5k BUT this can happen only once a month. I was blown away by this and it solidified our decision to choose another bank.
- HCHeather CarlsonMay 14, 20191.0Horrible customer service! Been with them 16 years, called one time because of a fraudulent charge and all I heard is how they couldn’t help me. Very disappointing after so many years of being a member. I strongly recommend customer service retraining for employees.
- BJBakary JagneNov 28, 20155.0Good bank and nice customer service
Frequently Asked Questions About SharePoint Credit Union
Can I make a recurring transfer into my investment account?
Yes, you can set up an automatically recurring transfer. Our maximum recurring transfer amount is $5,000. Funding frequency options for recurring transfer are:
The second Monday of a month
15th of every month
First day of a month
Daily (every business day)
At the beginning of each calendar quarter
How can I change my address and update my contact information?
Please contact us at InvestSupport@AccessSoftek.com for assistance.
How can I receive additional support?
Inside the EasyVest product, you will find a Chatbot that is available throughout the product, whether you have an investment or not. The Chatbot can answer most investor questions and is frequently updated to support any new questions that it was previously unable to handle. In addition, Access Softek's team of client service specialists are available via email at InvestSupport@AccessSoftek.com. General requests are typically answered within one business day, but some requests require significant research that may delay the response to you.
How many investment accounts can one member own within EasyVest?
Currently, EasyVest only supports a single investment account for each membership.
Is it possible that my investment account may lose money?
As with any investment, there is a risk that you may lose your investment. Should the market value of your account decline, your account may lose value. However, portfolios managed within an EasyVest account are rebalanced monthly to maintain the level of risk that aligns with your goals.
Is there a minimum amount required to use EasyVest?
The minimum initial deposit required is $200. Once you open your account, you must maintain a balance of at least $200.
What does it mean for an account to be rebalanced?
Rebalancing is the practice of moving funds between exchange traded funds (ETFs) over time to align the overall investment strategy with a member's financial goals. Each EFT is a diversified investment that changes over time. As EFTs change, they may become more or less aligned with an investor's financial desire. When that happens, money is moved around to ensure it is being invested most appropriately. Rebalancing is done monthly.
What if I decide to close my account?
If, at any point, you would like to close your EasyVest account, please contact the team by email at InvestSupport@AccessSoftek.com. You will be charged for any remaining fees if your account is closed before the billing cycle ends. All recurring and/or scheduled deposits and withdrawals will be cancelled. Processing may be delayed up to one full business day to accommodate possible ACH transfers.
The final balance from your closed account will be transferred back to your SharePoint CU account by ACH deposit, which may take up to 3-5 business days. You may not close your account until it has been open for at least 30 days.
What is Automated investment management?
Automated investment management is a data-driven, algorithmic approach to investing. By understanding hings about an investor, like their financial goals and risk tolerance, the automated system is able to process and analyze significant amounts of data in real time to make frequent enhancements to an investor's portfolio. This helps ensure that all money invested in the portfolio is being put to the best possible use according to the investor's profile.
How much can a person borrow?
With our HELOC’s we will finance up to 90% loan to value. We will finance up to 100% loan to value on a Fixed Equity loan.
What types of loans are available through SharePoint CU for a member looking to make home improvements? How does each loan work?
We offer both a variable rate Home Equity Line of Credit (HELOC) and Fixed rate term Home Equity loan. The Home Equity Line of Credit (HELOC) is a revolving line of credit secured by your primary residence or cabins/vacation homes. The HELOC offers a 7-year draw period, and then a 10-year repayment period. Our Fixed Home Equity Loan is a one-time advance that is then repaid over a fixed term at a fixed rate. We offer terms up to 15 years.
Are there additional security options available for Online Banking?
You can set up a Challenge Question in Internet Banking.
In Internet Banking, click on Settings > Additional Services > Challenge Questions Each Login
Toggle to green to enable this feature
Click on Save changes
*Only available for Internet Banking logins, does not work on the Mobile App.
How do I set up text message alerts for Online Banking?
In Internet Banking, select Settings > Contact Information on the left menu
Review and update any outdated contact information
Locate the Mobile/Text Messaging phone number
Click on “Use this number for Text Messaging”
Retrieve the code sent via text message
Return to the website and enter the Verification Code
Click on Submit
Confirmation of a successful enrollment will be sent via text
On the Mobile App, select Contact Information on the left menu
Review and update any outdated contact information
Locate and select the Mobile/Text Messaging phone number
On the next screen, select “Use this number for Text Messaging”
Retrieve the code sent via text message
Return to the App, enter the Verification Code, and hit Submit
Confirmation of a successful enrollment will be sent via text
Is the Online Banking login secure?
Yes. When you enter your SharePoint member number as your sign-on ID and PIN (Personal Identification Number) to login to your online banking account and then click on the “Submit” button, your personal information is encrypted before it is sent to our Internet Banking site.
What account alert options are available in Online Banking?
In Internet Banking, click on Messages & Alerts > Manage Alerts on the left menu > General Alerts to turn on important alerts.
Secure Message Alert
Change in Contact Info Alert
Login Credential Change Alert
Login Alert
Password Reset Request Alert
On the Mobile App, click Manage Alerts on the left menu > General Alerts to turn on important alerts, such as:
Secure Message Alert
Change in Contact Info Alert
Login Credential Change Alert
Login Alert
Password Reset Request Alert
Do you offer loans in other states?
Yes, we are able to assist you with your mortgage in all 50 states.
How long is a pre-approval valid?
A pre-approval is valid for four months. After four months, the credit report expires and a new credit report must be pulled.
What are the first steps in buying a home?
The first step would be for you to complete a personal budget to determine how much you can afford to spend on a home. Once you complete a budget, you will want to start the pre-approval process to determine how much you will qualify for.
What is the difference between conventional, FHA, and VA loans?
VA loan – A loan that is available for eligible veterans. VA loans typically do not require a down payment, will be more lenient on credit history, and have a lower interest rate. If you are a veteran or active-duty military, SharePoint can help you determine if you are eligible for a VA loan.
Conventional – Conventional loans are your best option if you have good credit and are able to contribute 3%-5% (depending on if you are a first-time homebuyer) or more as a down payment. When you have less than a 20% down payment mortgage insurance will be required on a Conventional loan, but will drop off when your loan balance gets paid down to 78% of the initial purchase value of the property.
FHA - FHA loans are insured by the Federal Housing Administration. FHA loans provide a low-down payment option at 3.5% and are more lenient on credit issues. However, there are more fees associated with an FHA loan and mortgage insurance does not drop off on an FHA loan.
When is the best time to get pre-approved?
If you are looking to purchase a home, we recommend getting pre-approved as soon as possible. Even if you aren’t looking to buy immediately, getting pre-approved will give you time to correct anything on your credit report and time to increase your credit score to ensure you get the best interest rate.
I am having a hard time paying my loan payment. Are there any options?
Yes, we offer a variety of solutions, depending on your personal situation. Visit our Financial Toolkit at www.sharepointcu.com/toolkit or contact a SharePoint CU Representative to find the right solution for you.
Is the Credit Union offering any financial help to its members?
Yes, please visit our Financial Toolkit page to see how we can help. https://www.sharepointcu.com/toolkit
What kind of account does EasyVest open?
When using EasyVest, you create an investment account that invests in securities. Your account is not a SharePoint Credit Union share. The investment account is held at DriveWealth, LLC, a securities brokerage firm that is not associated with SharePoint CU. The account is managed by Access Softek Advisory Services, LLC, which is also not affiliated with SharePoint CU.
What are contactless cards?
Contactless cards are debit or credit cards equipped with near-field communication (NFC) technology. This allows you to make secure payments by simply tapping your card on a contactless reader instead of swiping it or inserting it into a terminal.
How do contactless payments work?
When you tap your contactless card on a reader, a secure radio signal transmits your encrypted payment information to the terminal. The transaction is then authorized without you needing to enter your PIN for small purchases (amount limits may vary).
Are contactless payments safe?
Yes, contactless payments are considered a secure way to pay. The data transmitted during a contactless transaction is encrypted, making it difficult to intercept by fraudsters. Additionally, contactless cards typically have spending limits for transactions that don't require a PIN.
What are the benefits of using contactless cards?
Convenience: Pay for purchases quickly and easily with a simple tap.
Speed: Transactions are processed faster than swiping or inserting your card.
Security: Encrypted data transmission minimizes the risk of fraud.
Where can I use contactless payments?
Look for the contactless symbol (four wavy lines) displayed at checkout terminals in stores, restaurants, gas stations, and other merchants. Many public transportation systems also accept contactless payments.
Do I need a new card to use contactless payments?
Many newer SharePoint Credit Union cards already come equipped with contactless technology. If you have an older card, you may be eligible for a free replacement with contactless functionality. Contact SharePoint Credit Union to inquire about your specific card.
Can I use my contactless card with a digital wallet?
Yes! Many popular digital wallet apps (like Apple Pay or Google Pay) allow you to add your SharePoint Credit Union card for secure and convenient contactless payments using your smartphone or other mobile device.
What if I have a problem with my contactless card?
If your contactless card is lost, stolen, or malfunctioning, contact SharePoint Credit Union immediately to report the issue and request a replacement card.
What are the advantages of financing through a credit union versus the dealer?
You will likely get a better rate going directly through your credit union. Dealer’s may mark up the rate when using their financing to increase the income they earn on the deal.
Is there a prepayment penalty on RV loans?
No, there is no prepayment on RV Loans!
How long does it take to get an RV loan approved?
Our goal is to preapprove loan requests within 4 hours, assuming we have the information required.
Is it smart to finance a boat for 15 years?
Boats due tend to hold their value better than an automobile. That being said, I think you should look at a payment that is comfortable for your budget rather than just the term. Rates tend to increase once your term extends more than 10 years.
How much money should I put down on a boat?
We offer 100% financing of the value of the boat. Nevertheless, if you are able to put money down towards the purchase that is always a good idea.
Do you have a board of trustees or financial advisors?
Thank you for your question. We do not have a board of trustees however we have a volunteer Board of Directors elected by our members. If you are looking to speak with a financial advisor, please visit our website for more details: https://www.sharepointcu.com/personal/grow-money/investment-services
How can I more easily get cash? I am disabled, and live in assisted living. I go to the Walgreens in Hopkins frequently. They have an ATM there, but my debit card won't work! What can I do?
Our team can help assist you with your question, please reach out to the members service department at 952-930-0700.
I Set up direct deposit with my work..i don't see my check in my account yet, why is that?
Direct deposits may take 1-2 business days to process, especially for first-time setups. Weekends, holidays, or incorrect account details could also cause delays.
If it still doesn't appear, please double-check with your employer or contact us for assistance.
Do you offer health savings accounts?
At this time, we do not offer HAS accounts.